If you require assistance at the station and/or on board- the train during your journey for yourself or for your travel companion, you need to contact the EU train operator you are travelling with at least 24 hours before the assistance is needed. Your EU train operator will be indicated on your ticket.
If your booking includes multiple tickets involving 2 or more EU train operators, please note that you may have to request assistance separately with each of the EU Train operators, as indicated on each of your tickets.
If your booking includes multiple connections involving the same EU train operator, you only need to contact the EU train operator you are travelling with. The EU train operator should also inform you in case you need to notify your assistance needs to any other train operator or station manager involved in the journey you booked or you intend to book.
You can find the links to each operator’s website below.