I booked a train journey in the EU, and my train was delayed. What compensation am I entitled to?

In case of delays, you can request compensation from the EU train operator as below:

25% of the value of the affected part of the journey, for a delay between 60 and 119 minutes included.
50% of the value of the affected part of the journey, for a delay of 120 minutes or more.

You can contact our Customer Support team via our contact page, and they will be able to provide you with more information on how to make a claim.