In case of delays, you can request compensation from the EU train operator as below:
- 25% of the value of the affected part of the journey, for a delay between 60 and 119 minutes included.
- 50% of the value of the affected part of the journey, for a delay of 120 minutes or more.
You can contact our Customer Support team and they will be able to provide you with more information on how to make a claim.