If your booking failed during the checkout process, you may see a pending charge on your bank account. Rest assured that your funds have not been deducted and the charge will clear automatically. No further action is required.
Why does this happen?
Before we can secure your tickets from the travel company, a temporary hold is put on the necessary funds in your bank account. If the following stage of the booking process fails, this amount is released back to you instantly.
It can sometimes take your bank some time to recognise that the funds have been released however. In these instances, you may see a pending charge on your statement.
The money released back to you will not appear as credit from Omio, since the funds were never actually withdrawn.
If you’re concerned about a pending charge on your account, we recommend contacting your bank to put your mind at ease.