I’ve received a booking error message - have I been charged?

If your booking failed during the checkout process, you may see a pending charge on your bank account.

Rest assured that your funds have not been deducted and the charge will clear automatically. No further action is required.

Before we can secure your tickets from the travel company, a temporary hold is put on the necessary funds in your bank account. If the following stage of the booking process fails, this amount is released back to you instantly.

It can sometimes take your bank some time to recognise that the funds have been released however. In these instances, you may see a pending charge on your statement.

The money released back to you will not appear as credit from Omio, since the funds were never actually withdrawn.

If you’re concerned about a pending charge on your account, we recommend contacting your bank to put your mind at ease.

Please make sure to check if your booking was unsuccessful before you try to book again! 

If you have an account, you can check under ‘Your bookings’ for any tickets purchased. If you do not have an account, we kindly ask that you check your email inbox after waiting 30-45 min. You will receive email confirmation in the case your booking was successful.