Connectivity issues are rare, but when they do occur your booking can fail at the last moment. In these instances you will receive an error message. These issues are usually resolved quickly. We therefore recommend trying to book again a little later.
First, please make sure to double check if your initial booking was unsuccessful before you try to book again!
If you have an account, you can check under Your Bookings for any tickets purchased. If you do not have an account, we kindly ask that you check your email inbox after waiting 30-45 min. You will receive email confirmation in the case your booking was successful.
If you’ve tried to book several times without success, we may need to investigate further. Don't hesitate to contact us if you have experienced several failed booking attempts.