UK Rail: Engineering Works

Avanti West Coast.

If your train is cancelled, you can use your ticket on one of the two earlier or two later scheduled trains. Please check with the train operator before you travel.

If your train is cancelled or rescheduled and you choose not to travel, you can contact our Customer Service team to request a refund. Please note that this must be no later than 28 days after the ticket expiry date.

Refundable tickets can be cancelled, subject to normal fare conditions, through the Your Bookings page.

How can I see if my train is affected?

Please check the National Rail website and search for your itinerary on the main page. Any cancelled or disrupted services will be indicated in the results. We recommend that you check back regularly before you travel.

Please be aware if your train is still running it might be busier than usual because of the reduced service.

Where can I find more information? 

For more information, including using your ticket on a different date/time, we kindly ask that you check the Avanti West Coast website here.