Eurostar is an international high-speed rail service connecting the United Kingdom with France, Belgium, and the Netherlands.
Changes are possible, depending on the fare type you book. If your ticket allows for changes, you can modify it yourself via the Eurostar Manage My Booking page. You can also contact us to make the change on your behalf. Please see the fare conditions listed below.
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Eurostar Standard / Eurostar Plus / Snow Trains: Tickets can be changed for free up to 1 hour before departure (price difference applies). Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. Non-refundable after this.
- Eurostar Premier: Free exchanges and refunds until 2 days after planned departure. Fare difference applies to exchanges.
Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:
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Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.
If your fare allows for cancellations, you can do so through Your Bookings. Please see the fare conditions listed below.
- Eurostar Standard / Eurostar Plus / Snow Trains: Tickets can be cancelled and refunded up to 7 days before departure for a fee of £25 per person per journey leg. Non-refundable after this.
- Eurostar Premier: Free exchanges and refunds until 2 days after planned departure. Fare difference applies to exchanges.
Mixed-fare tickets are available for combined Eurostar and Brussels IC journeys. Both fares apply to one ticket. Please see below:
-
Eurostar Premier + Early Bird
Eurostar Premier
Ticket can be cancelled or exchanged for free up to 2 days after departure. For ticket exchanges, fare difference may apply.
Early Bird
This ticket can be refunded for a 5 EUR fee up until the day before departure. This ticket cannot be refunded on the departure date. Exchanges are only possible through cancellations and re-booking.
Wanting to know if your ticket can be used by someone else? Unfortunately, this is not possible with Eurostar bookings. Every ticket specifies the name of the passenger and this person will need to travel with ID.
Are you looking for a particular class of service? Eurostar offers a range of classes to choose from:
- Eurostar Standard: Free Wi-Fi, power outlets, and standard seating.
- Eurostar Plus: Free Wi-Fi, power outlets, extra legroom and wide seats (free meal on journeys to/from London).
- Eurostar Premier: Free Wi-Fi, power outlets, extra legroom and wide seats, free meal, priority lanes and a dedicated coach.
If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are, of course, entitled to claim compensation.
If your journey was cancelled, please check Eurostar's Manage My Booking page, where you should have the option to reschedule your trip.
Otherwise, please contact us, and we will be more than happy to contact Eurostar on your behalf to try to resolve the issue for you.
For more information on any announced disruptions, you can visit our Disruptions Page.
- Infant: Under 4 years old. They travel for free when sitting on an adult's lap
- Child: 4-11 years old
- Adult: 12+
Wondering if your ticket will have a seat reserved for you? For Eurostar, seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.
Passengers travelling to/from London have the possibility of amending their seat reservation through Eurostar's Manage My Booking page.
Check-in times vary and can be anywhere from 10 to 45 minutes before departure. However, it is recommended to allow at least an hour to pass through security.
You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
Passengers requiring assistance or wanting to book a wheelchair seat can fill out this form at least 24 hours before departure or call Eurostar on one of the following numbers:
- From the UK, the Netherlands and Germany: +44 (0)3432 186 186
- From France: +33(0) 1 70 70 60 99
- From Belgium: +32(0) 2 400 67 76
Please see Eurostar's accessibility page here for more information.
Worried you might have packed too much for your trip? It shouldn’t be a problem with Eurostar tickets. In general, you will be allowed 2 pieces of main luggage plus a piece of additional smaller hand luggage.
With a Business Premier ticket, you can take an additional piece of main luggage.
Unfortunately, pets are not permitted on Eurostar trains, with the exception of guide animals.
If you intend to travel with your guide animal, please let Eurostar know at least 24 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.
You can bring you bike with you on Eurostar trains with the purchase a bike space. If you intend to travel with your bike, please book a space with Eurostar directly.
- For more information, please see Eurostar's Bike FAQ page here.
Eurostar aims to lead the way in making European travel more sustainable than ever. They are currently trialling a new piece of onboard eco-driving technology that could enable their drivers to reduce energy usage by at least 5% on every journey.
- You can find out more about Eurostar’s sustainability initiatives on their website here.
- Club Eurostar
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