Flix is Europe’s largest long-distance bus and train network, active in 39 countries.
Need to change your FlixBus ticket? Plans changed? No stress—you can update your FlixBus ticket up until 15 minutes before departure. Simply log in to the Manage My Booking page with your booking number and either your last name or the email you booked with.
Don’t feel like doing it yourself? No worries—just contact us and we’ll change your ticket for you.
Please note that itinerary changes are not possible.
Tickets can be cancelled directly on Flix's Manage My Booking page. You just need to enter the 'Order ID' displayed on your ticket, along with either your last name or the email address you booked with. You can also contact us to cancel your ticket on your behalf.
Please note that refunds are in the form of vouchers, redeemable only on the Flix website.
Cancellation conditions are as follows:
- Up to 30 days before departure: no fees,
- 29 – 7 days before departure: 30% fee,
- 6 – 2 days before departure: 60% fee,
- 2 days – 15 minutes before departure: 80% fee.
Please note that in some cases, the fees may be lower, depending on the country the trip is in. For more information, please see Flix’s website here.
All passenger names are printed on Flix tickets. If a name is wrong or the passenger has changed, you can easily change it through Flix's Manage My Booking page.
There is only one standard class available with Flix. All seats have plenty of legroom and are equipped with charging points and Wi-Fi.
If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.
Journey delayed? Please complete this form on Flix's website, as compensation must be requested from the travel company directly.
Journey cancelled? Please visit Flix’s Manage My Booking page, where you can choose a new travel date or request a refund.
- Child: 0-15 (parents travelling with children up to 3 years of age must bring their own child car seat with a seat belt adapter)
- Adult: 15+
You can select your preferred seat during the booking process for Flix journeys.
If you don’t add a seat reservation, you’re still guaranteed a place on board and can choose any available seat marked with a green sticker once you board.
Seat reservations are typically non-modifiable, but if available, changes can be made via Flix's Manage My Booking page.
You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
It is recommended to arrive at the stop at least 15 minutes before departure.
Passengers with reduced mobility and their companions can book a wheelchair space on board for no extra fee. Flix recommends contacting them at least 36 hours before departure to book a space for you and your companion or to arrange assistance.
Worried you might have packed too much for your trip? It shouldn’t be a problem with Flix tickets. In general, you will be allowed one large checked suitcase and one smaller bag to bring aboard. Please visit the luggage policy pages of FlixBus and FlixTrain for more information.
When booking your trip on Omio, you can add extra luggage during the booking process for an additional fee.
FlixBus:
1 additional piece of luggage (max. 80 × 50 × 30 cm, up to 20 kg).
1 special item with a total size of up to 240 cm and a weight limit of 30 kg, such as sports equipment or large musical instruments.
FlixTrain:
1 additional piece of luggage (max. 80 × 50 × 30 cm, up to 20 kg).
Pets are only permitted on FlixTrain journeys in Germany. Please see here for more information.
Unfortunately, for all other Flix journeys pets are not permitted, with the exception of guide dogs.
If you intend to travel with your guide animal, please let Flix know at least 36 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.
It is always possible to travel with a folded or disassembled bike, as it can be added as special luggage on Flix's Manage My Booking page. Certain buses and trains are equipped with bike racks.
However, we kindly advise that you check the full bicycle policies on the FlixBus and FlixTrain websites.
As a global travel company offering affordable, accessible, and intermodal travel, Flix has a central responsibility to protect the planet and lead by example. Its sustainability strategy is based on the environmental, social, and governance (ESG) framework.
- You can read more about Flix's sustainability strategy on their website here.
Flix discount cards are unfortunately not supported by Omio at the moment.
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