Flix is Europe’s largest long-distance bus and train network, active in 39 countries.
Tickets can be changed directly on Flix's Manage My Booking page up until 15 minutes before your departure time. You just need to enter the 'Order ID' displayed on your ticket, along with either your last name or the email address you booked with. You can also contact us to make the change on your behalf.
Please note that itinerary changes are not possible.
Tickets can be cancelled directly on Flix's Manage My Booking page. You just need to enter the 'Order ID' displayed on your ticket, along with either your last name or the email address you booked with. You can also contact us to cancel your ticket on your behalf.
Please note that refunds are in the form of vouchers, redeemable only on the Flix website.
Cancellation conditions are as follows:
- Up to 30 days before departure: no fees,
- 29 - 7 days before departure: 25% fee,
- 6 - 1 days before departure: 50% fee,
- 1 day - 15 minutes before departure: 75% fee,
- Less than 15 minutes before departure: cancellations are not possible.
All passenger names are printed on Flix tickets. If a name is wrong or the passenger has changed, you can easily change it through Flix's Manage My Booking page.
There is only one standard class available with Flix. All seats have plenty of legroom and are equipped with charging points and Wi-Fi.
If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.
Please complete this form on Flix's website, as compensation must be requested from the travel company directly.
If your journey was cancelled, please check Flix's Manage My Booking page, where you should have the option to reschedule your trip or request a refund.
- Child: 0-15 (parents travelling with children up to 3 years of age must bring their own child car seat with a seat belt adapter)
- Adult: 15+
Wondering if your ticket will have a seat reserved for you? With Flix, all passengers are guaranteed a seat. Some seats are included with the ticket, and some are not. If you do not have a seating reservation, you can sit in any available seat marked with a green sticker.
Seat reservations can be changed either through the Flix Manage My Booking page, or by contacting us.
You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
It is recommended to arrive at the stop at least 15 minutes before departure.
Passengers with reduced mobility and their companions can book a wheelchair space on board for no extra fee. Flix recommends contacting them at least 36 hours before departure to book a space for you and your companion or to arrange assistance.
Pets are only permitted on FlixTrain journeys in Germany. Please see here for more information.
Unfortunately, for all other Flix journeys pets are not permitted, with the exception of guide dogs.
If you intend to travel with your guide animal, please let Flix know at least 36 hours before the departure of your trip. More information about bringing guide animals onboard can be found here.
It is always possible to travel with a folded or disassembled bike, as it can be added as special luggage on Flix's Manage My Booking page. Certain buses and trains are equipped with bike racks.
However, we kindly advise that you check the full bicycle policies on the FlixBus and FlixTrain websites.
As a global travel company offering affordable, accessible, and intermodal travel, Flix has a central responsibility to protect the planet and lead by example. Its sustainability strategy is based on the environmental, social, and governance (ESG) framework.
- You can read more about Flix's sustainability strategy on their website here.
Flix discount cards are unfortunately not supported by Omio at the moment.
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