
Ouigo España provides budget-friendly high-speed train services connecting multiple cities in Spain.
Tickets can be changed directly on Ouigo’s My Bookings page up until 30 minutes before your departure time. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.
- Semi-Flexible: The date and/or time can be modified until 30 minutes before departure. There is a 30 EUR fee per passenger per journey, plus any price difference.
- Flexible: The date and/or time can be modified until 30 minutes before departure. There is no fee, but any price difference must be paid.
Please note that itinerary changes are not possible.
All Ouigo tickets are non-refundable.
All passenger names are printed on Ouigo tickets.
If a name is wrong or the passenger has changed, you can easily change it through Ouigo’s My Bookings page up until 30 minutes before your departure time. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.
With Ouigo, there are four classes to choose from:
- Essential
- Essential with extra luggage
- Ouigo Plus
- Ouigo Plus with extra luggage
Free Wi-Fi and wide seating are available for passengers who have booked Ouigo Plus or Ouigo Plus with extra luggage.
If you are caught in that unpleasant scenario where your journey is delayed or cancelled, you are, of course, entitled to claim compensation.
In the event of a train cancellation or delay, you should receive an automatic email from Ouigo offering the option to reschedule your trip or request a refund. Please note that refunds are in the form of vouchers, redeemable only on the Ouigo website.
To contact Ouigo about compensation or complaints, please use their dedicated online form.
- Infant: 0-3 years. Infants travel free of charge on an adult’s lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
- Child: 4-13 years old.
- Adult: 14+
You can select your preferred seat during the booking process for most Ouigo journeys.
All other seat reservations follow the conditions below:
- Essential / Essential with extra luggage: Seats are not included - passengers can add or change seats through the Ouigo My Bookings page for an additional fee up to 30 minutes before departure, subject to availability.
- Ouigo Plus / Ouigo Plus with extra luggage: Includes the choice of a free seat selection and seat change (possible through Ouigo's My Bookings page).
It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.
Boarding will begin 30 minutes before the train’s scheduled departure time, and the doors will close 5 minutes before.
The luggage allowance included per passenger depends on the class chosen:
Essential:
- 1 handbag (36x27x15cm max)
- 1 suitcase (55x35x25cm max)
Essential with extra luggage:
- 1 handbag (36x27x15cm max)
- 1 suitcase (55x35x25cm max)
- 1 piece of extra luggage (2m, 30kg max)
Ouigo Plus:
- 1 handbag (36x27x15cm max)
- 1 suitcase (55x35x25cm max)
- 1 large suitcase (2m, 30kg max)
Ouigo Plus with extra luggage:
- 1 handbag (36x27x15cm max)
- 1 suitcase (55x35x25cm max)
- 2 pieces of extra luggage (2m, 30kg max)
Extra luggage can be added via Ouigo’s My Bookings page up to 30 minutes before departure.
- More information can be found on Ouigo’s website here.
You can bring up to two pets with you on your Ouigo journey! Pets must travel in a carrier (60x35x35cm max), which should be placed under your seat or on your lap.
Pets can be added via Ouigo’s My Bookings page up to 30 minutes before departure. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.
- Please visit Ouigo’s website here to ensure you have all the correct information before travelling.
Each customer may take a bicycle or scooter as extra luggage, so long as they are disassembled and stored in a properly sealed bag (120x90cm, 30kg max).
Extra luggage can be added via Ouigo’s My Bookings page up to 30 minutes before departure. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.
- More information can be found on Ouigo’s website here.
Ouigo takes pride in the train being the most environmentally friendly mode of transport.
- For more information, please visit Ouigo’s website here.
Ouigo discount cards are unfortunately not supported by Omio at the moment.
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