Ouigo ES

All Ouigo tickets are non-refundable.

All passenger names are printed on Ouigo tickets.

If a name is wrong or the passenger has changed, you can easily change it through Ouigo’s My Bookings page up until 30 minutes before your departure time. You just need to enter the 'Booking ID' displayed on your ticket along with the email address you booked with.

With OUIGO, there are now six classes to choose from:

• Essential
• Essential with extra luggage
• OUIGO Plus
• OUIGO Plus with extra luggage
• OUIGO Max
• OUIGO Max with extra luggage

Facilities included:
With OUIGO Plus (with or without extra luggage), you get free Wi-Fi.

With OUIGO Max (with or without extra luggage), you get free Wi-Fi plus a bigger seat and premium entertainment.

If your train gets delayed or cancelled, don’t stress—you’re entitled to claim compensation for the disruption.

If your train gets cancelled or delayed, Ouigo will send you an automatic email with the option to either request a voucher or reschedule your trip via the Ouigo MYB page.

You can only redeem Ouigo vouchers through the Ouigo website. They don’t expire after one use—you can use them for several bookings until the full amount is spent. To learn more about how Ouigo handles cancellations and delays, check out their website here.

Want to exchange your voucher for a cash refund? Please feel free to contact us and we’ll help you with the exchange process.

•  Infant:  0-3 years. Infants travel free of charge on an adult’s lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
•  Child:  4-13 years old.
•  Adult:  14+

You can select your preferred seat during the booking process for most Ouigo journeys.

All other seat reservations follow the conditions below:

• Essential / Essential with extra luggage: Seats are not included - passengers can add or change seats through the Ouigo My Bookings page for an additional fee up to 30 minutes before departure, subject to availability.
• Ouigo Plus / Ouigo Plus with extra luggage: Includes the choice of a free seat selection and seat change (possible through Ouigo's My Bookings page).

It is not necessary to have a printed version of your tickets. You can simply show the PDF ticket on your mobile device.

Boarding will begin 30 minutes before the train’s scheduled departure time, and the doors will close 5 minutes before.

The luggage allowance included per passenger depends on the class chosen:

Essential:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)

Essential with extra luggage:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)
• 1 piece of extra luggage (2m, 30kg max)

Ouigo Max:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)
• 1 large suitcase (2m, 25kg max)

Ouigo Max with extra luggage:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)
• 2 pieces of extra luggage (2m, 25kg max)

Ouigo Plus:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)
• 1 large suitcase (2m, 30kg max)

Ouigo Plus with extra luggage:

• 1 handbag (36x27x15cm max)
• 1 suitcase (55x35x25cm max)
• 2 pieces of extra luggage (2m, 30kg max)

Extra luggage can be added via Ouigo’s My Bookings page up to 30 minutes before departure.

• More information can be found on Ouigo’s website here.

Traveling with your pet? Add your pets easily while booking on Omio — quick and hassle-free!

You can bring up to two pets along for the ride! Just make sure they travel in a carrier (max 60 x 35 x 35 cm) that fits under your seat or on your lap.

• Please visit Ouigo’s website here to ensure you have all the correct information before travelling.