If you remained on the Omio platform to complete your booking and your booking confirmation email is from Omio, then we are always happy to help you with your tickets. We are available in over seven languages - the contact information for our team and our office hours are listed here.

If you were transferred to a partner travel company website to complete your booking, the actual booking is now independent of our service and we hold no access to the data connected to your tickets. This means that you will need to contact the travel company directly for any post-booking assistance. 

Please note, that certain travel companies booked for on our website like to handle the customer service for their tickets themselves and therefore you will still need to contact them directly for help with your booking. All the contact details you need will be printed on your ticket.

Additionally, you will only be able to change or cancel your tickets if the terms and conditions connected to the fare selected allow for changes or cancellations. Your fare type will be printed on your ticket and if you aren't sure about your fare conditions, you can review them using our dedicated Help Centre articles for train and bus.