If you remained on the Omio platform to complete your booking and have not received a booking confirmation email with your tickets then please get in touch, we are more than happy to re-send your tickets to you. We are available in over seven languages - the contact information for our team and our office hours are all on our contact page.
Before contacting us, please make sure to:
- Check with your bank to see if you were charged
- Think back to whether or not you reached a booking confirmation screen
If you haven't been charged then unfortunately your booking was not successful and your tickets were not reserved - you will need to make your booking again.
Please note, that if you are transferred to a partner website, the actual booking is independent of our service and we hold no access to the data connected to your booking. This means you will need to contact the travel provider directly for your tickets.
If you remember being transferred but cannot remember which travel provider you booked with then you should be able to identify your travel provider by checking the charge on your bank statement. Alternatively, you can re-create your search on the Omio website.