I was charged but haven't received my tickets - what should I do?

If you were charged but did not receive your booking confirmation email or tickets, first check that the payment was successfully processed.

If the payment was successful, please check your inbox and spam folder for the confirmation email, and make sure the email address entered during booking is correct. In many cases, missing tickets are caused by a typo or an incorrect email address.

Customers with an Omio account can resend their confirmation email from the "Your Bookings" page.

If you still cannot locate your booking, contact our Customer Service team with proof of payment. We can then help find your reservation and resend your tickets.

Please note that bookings completed directly on a travel company’s website must be managed with that provider, as Omio cannot access those reservation details.