I was charged but haven't received my tickets - what should I do?

In most cases, this is due to a typo in the email address or an incorrect email address being provided during booking. Firstly, please check with your bank to see if you were charged.

If you haven't been charged, then unfortunately, your reservation was not successful — you will need to make another booking.

If you were charged, a confirmation email will have been sent to the email address you provided when you booked. If you can’t find it, please make sure you entered the address correctly and check your spam folder. 

Please contact our Customer Service team and provide them with proof of payment. Based on this information, we can locate your booking and re-send your confirmation. 

Please note, if you were redirected to a travel company website to complete your booking, you will need to contact them for after-sales support. This is because the booking was not made within our system, and therefore, we do not have access to your reservation details.

If you have an Omio account, you can re-send your confirmation email by selecting the option from the Your Bookings page. If you haven’t received a confirmation email within 24 hours of booking, or your departure is less than a day away, please contact us.