While a strike might be announced a few days prior to departure, we unfortunately do not have any way to know if a specific journey will be impacted by a delay or a cancellation. Most of the time, you will be able to obtain more information directly at the station.
Should you be informed that your journey was—or will be—cancelled, please contact us to confirm that you are entitled to some form of compensation.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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