What is the My Bookings section in my Omio App?
My Bookings is a feature available to people who have created a Omio user account with the Omio app. My Bookings will include your mobile tickets, as well as a reminder about any other tickets which need to be printed before you travel.
What is a mobile ticket?
A mobile ticket is a ticket which does not need to be printed, saving both paper and time. Economical and ecological. If you have the latest Omio app, you will find your mobile tickets in the My Booking section.
At the moment, mobile tickets are limited to routes operated by the following travel providers:
- Trenitalia the national rail provider in Italy
- Deutsche Bahn the national rail provider in Germany
If you booked with any other train, bus, or flight company, your tickets were sent to the email address you used during the booking process. They may need to be printed out to be valid for your journey.
How do I purchase a mobile ticket?
On routes where mobile tickets are available, they can be purchased through the Omio app. To purchase a mobile ticket, you must be registered and logged in to your Omio user account when making the booking.
How do mobile tickets work?
Your Omio user account includes a My Bookings Section, here your mobile ticket will be waiting for you following the completion of your booking. You simply need to open the ticket and show it to the conductor who will scan it. There’s no need to worry about internet access as the My Booking Section is accessible offline, but make sure that your device has enough battery charge as you will not be able to board without access to your mobile ticket.
Where do I find my mobile ticket?
You can find your ticket in the My Bookings Section of your Omio App. If you cannot see a mobile ticket after completing your booking, then one has not been issued. Your ticket will have been delivered to the email address which you specified during the booking process.
Can I buy a mobile ticket for another person/ group?
Mobile tickets purchased using your Omio user account cannot be transferred or sent to another person. Mobile tickets can only be accessed within the My Bookings section of the Omio user account belonging to the person who made the booking. If you are planning to book a mobile ticket for another passenger or group, then you must be travelling together in order for the ticket(s) to be accessed and scanned. If you are not travelling together, a printed copy of the ticket(s) attached to your email confirmation must be made available to the passenger/group you are booking for.
Can I delete my mobile tickets?
Mobile tickets cannot be deleted. The My Bookings section is divided into two categories, 'upcoming' and ‘past'. 12 hours after you arrive at your destination, the mobile ticket is transferred to the past category, where you are able to access all of your previous mobile tickets.