Please contact our Customer Service team as soon as possible if you experience any issues, ideally while the issue is still happening.
What should I do if I have an issue with my stay?
Can't find your carrier?
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Help Center Number
+1 917 924 3330
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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