Date of incident: 28th October 2026
Due to the derailment and collision of Iryo train 2076 and Renfe train 2080 on the Madrid-Seville route in the Toledo region this morning, services from Madrid-Puerta de Atocha to the Southern Corridor have been cancelled.
- Check before you travel: We recommend checking your travel company’s official website for the latest information before your journey.
- Plan ahead: Kindly allow extra time for your journey and consider alternative routes or modes of transport.
Renfe: If your train has been cancelled and you are travelling with Renfe, please contact us for a free refund or exchange.
Iryo: If your train has been cancelled and you are travelling with Iryo, please note that we will proactively contact you regarding your refund in the coming days.
Ouigo: If your train has been cancelled and you are travelling with Ouigo, please note that you can change or refund your ticket via Ouigo's My Bookings page.
Kindly note that Ouigo refunds are issued as vouchers that can only be used on the Ouigo website. If you would like a cash refund instead of the voucher, please do the following:
- Click the “Refund” button next to each refundable voucher via Ouigo's My Bookings page.
- You will receive a confirmation email from Ouigo stating that the vouchers have been refunded and deactivated.
- Please contact our customer service team with a copy of this email, and we will process a cash refund.