RedCoach – Help Center

Need to make a last minute change to your journey? No problem. RedCoach tickets can be altered by contacting them directly up until 3 hours before your scheduled departure time. Where applicable however, it may simply be easier and faster to cancel your existing reservation and make a replacement booking.

Life is chaotic and we understand that sometimes plans change. All RedCoach tickets are refundable, and you can easily process cancellations yourself through your bookings page.

Web: Cancellations must be requested at least 3 hours prior to the scheduled departure and a 50% cancellation fee applies.
Standard: Cancellations must be requested at least 3 hours prior to the scheduled departure and a 30% cancellation fee applies.
Flexible: Cancellations must be requested at least 3 hours prior to the scheduled departure. No cancellation fee.

RedCoach tickets are only valid for the passenger whose name is specified on the ticket. Modifying a name on a ticket is unfortunately not possible. We strongly advise that you bring a valid ID when travelling as you may be required to present this along with your ticket.

Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur. For all delays and complaints regarding RedCoach services, you can request compensation from the travel company directly by completing the form available here.

Not sure which ticket to book? With RedCoach, there are three age brackets which determine the price of your ticket:

Infant = under 3 years old
Child = 3-12 years old
Adult = 12+

Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.

RedCoach tickets can be shown from your mobile device. Should you wish, you can also print them and display the paper copy when boarding instead.

It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with RedCoach directly.

Assistance should be requested at least 24 hours before your planned departure date. On the day of travel, RedCoach staff will be able to help you get on and off the bus and give you a hand with your baggage. Just let your driver and customer service agent know at the station.

You are allowed to take one carry-on bag into the coach itself. Carry-on bags must fit under the seat or in the overhead luggage racks provided (22cm x 43cm) so as not to inconvenience your fellow passengers.

In addition, you are allowed to store up to two two suitcases or other large pieces of luggage in the hold of the bus. These items should not exceed a maximum weight of 50 lbs (22kg) otherwise you may be required to load them into the hold yourself and will be charged $1 for each additional pound. A $25 fee will be charged per item for any additional luggage.

Passengers will need to clearly identify each piece of luggage with their name and phone number.

RedCoach do not allow pets on their services, with the exception of an ADA service animal.

A service animal is classified as any guide dog, signal dog, or other animal specifically trained to perform tasks for the benefit of an individual with a disability. This includes persons with impaired vision, impaired hearing or those who require assistance moving or fetching items.

Emotional support animals are not considered service animals under the ADA.

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