- Web: Cancellations must be requested at least 3 hours prior to the scheduled departure and a 50% cancellation fee applies.
- Standard: Cancellations must be requested at least 3 hours prior to the scheduled departure and a 30% cancellation fee applies.
- Flexible: Cancellations must be requested at least 3 hours prior to the scheduled departure. No cancellation fee.
Not sure which ticket to book? With RedCoach, there are three age brackets which determine the price of your ticket:
- Infant = under 3 years old
- Child = 3-12 years old
- Adult = 12+
It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with RedCoach directly.
Assistance should be requested at least 24 hours before your planned departure date. On the day of travel, RedCoach staff will be able to help you get on and off the bus and give you a hand with your baggage. Just let your driver and customer service agent know at the station.
You are allowed to take one carry-on bag into the coach itself. Carry-on bags must fit under the seat or in the overhead luggage racks provided (22cm x 43cm) so as not to inconvenience your fellow passengers.
In addition, you are allowed to store up to two two suitcases or other large pieces of luggage in the hold of the bus. These items should not exceed a maximum weight of 50 lbs (22kg) otherwise you may be required to load them into the hold yourself and will be charged $1 for each additional pound. A $25 fee will be charged per item for any additional luggage.
Passengers will need to clearly identify each piece of luggage with their name and phone number.
RedCoach do not allow pets on their services, with the exception of an ADA service animal.
A service animal is classified as any guide dog, signal dog, or other animal specifically trained to perform tasks for the benefit of an individual with a disability. This includes persons with impaired vision, impaired hearing or those who require assistance moving or fetching items.
Emotional support animals are not considered service animals under the ADA.