Need to make a last minute change to your journey? No problem. If you have a “Commuter” ticket, this can be used on different buses on the same day, traveling in the same direction. “Intercity” OurBus tickets can be cancelled for a full refund on the bus operators website up to 24 hours before your scheduled departure. The funds will be credited to your OurBus wallet. You can then use your OurBus credit to make a replacement booking for the time/date that your require. You will find the cancellation link in your PDF ticket which was emailed to you following your reservation.
OurBus tickets can be cancelled for a full refund on the bus operators website up to 24 hours before your scheduled departure. The funds will be credited to your OurBus wallet. You can then use your OurBus credit to make a replacement booking for the time/date that your require. You will find the cancellation link in your PDF ticket which was emailed to you following your reservation.
Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur. For all delays and complaints regarding OurBus services, you can request compensation from the travel company directly by completing the form available here.
Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.
OurBus tickets are issued as a PDF file. This can be shown from either your mobile device or printed out. Please remember to always travel with a valid ID that matches the name specified on your ticket.
It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with OurBus directly. Assistance should be requested at least 48 hours before your planned departure date.
You are allowed to take one carry-on bag into the coach itself. Carry-on bags must fit under the seat or in the overhead luggage racks provided so as not to inconvenience your fellow passengers. In addition, you are allowed to store a single large suitcases in the hold of the bus. This item should not exceed a maximum weight of 50 lbs (22kg) or a maximum length of 62 inches when summing the total exterior dimensions (length + width + height).
OurBus do not allow pets on their services, with the exception of an ADA service animal. A service animal is classified as any guide dog, signal dog, or other animal specifically trained to perform tasks for the benefit of an individual with a disability. This includes persons with impaired vision, impaired hearing or those who require assistance moving or fetching items. Emotional support animals are not considered service animals under the ADA.
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.