With Amtrak, you are able to amend the time and date of your departure regardless of the class and fare you have purchased.
You can make changes to your ticket via the Amtrak website. Simply select ‘Modify Trip’ and proceed to enter your reservation number from your confirmation email. You will then be able to alter the time and date of travel. Please note that any surcharges will need to be paid to Amtrak directly.
Where applicable however, it may simply be easier and faster to cancel your existing reservation and make a replacement booking. If you experience any difficulty amending your ticket, give us a call so we can handle your request as quickly as possible.
Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.
Whilst not all Amtrak tickets are refundable, you can easily check your options by looking at the fare types below:
Saver:
- Fully refundable within 24 hours of purchase. Non-refundable after this period except in the form of an Amtrak voucher.
- Amtrak eVoucher refund for the full ticket price available if cancelled within 24 hours of purchase. If canceled between 24 hours after booking and prior to departure, a 25% cancellation fee will be charged resulting in a voucher of 75%.
Value:
- Fully refundable up to 8 days before departure. After this time, a 25% cancellation fee will be charged.
- Amtrak eVoucher refund for the full ticket price available if cancelled within 24 hours of purchase. If canceled between 24 hours after booking and prior to departure, a 25% cancellation fee will be charged resulting in a voucher of 75%.
Flexible:
- Fully refundable without fees.
- Amtrak eVoucher refund for the full ticket price available.
Business:
- Fully refundable if cancelled before departure.
- Amtrak eVoucher refund for the full ticket price available if cancelled before departure.
Acela First Class:
- Fully refundable if cancelled before departure.
- Amtrak eVoucher refund for the full ticket price available if cancelled before departure.
Sleeper Accommodations:
- Fully refundable within 24 hours of purchase. After this time, a 25% cancellation fee will be charged if canceled 15 or more days prior to departure. Non-refundable after this period.
- Amtrak eVoucher refund for the full ticket price available if cancelled within 24 hours of purchase. If canceled between 24 hours after booking and prior to departure, a 25% cancellation fee will be charged resulting in a voucher of 75%.
A ticket is only valid for the passenger whose name is specified on the ticket. Modifying a name on a ticket is not possible.
For all passengers, it is strongly advised that you bring along a valid form of ID as the ticket controller may ask you to present this when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.
Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur. For all delays on Amtrak services, you will need to request compensation from the travel company by completing the form available here.
During the booking process, mobile tickets are indicated by a special icon. When necessary, printing instructions are provided in your booking confirmation email.
It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Amtrak directly.
Luggage will need to be placed in the designated areas on the train. Please try to be as considerate as possible by ensuring luggage does not obstruct the isle.
Passengers can travel with a maximum of 2 personal items weighing up to 25 lbs. each provided that they do not exceed 14x11x7 inches in size.
2 carry-on bags weighing up to 50 lbs. and not exceeding 28x22x14 inches each may also be taken on board.
Any overweight luggage must be repacked prior to boarding to ensure it is under 50 lbs. A 20 USD excess baggage fee will be charged by Amtrak for each carry-on or personal item that exceeds the limitations specified above.
Those passengers traveling with infants are permitted to bring an additional item on board such as a stroller or diaper bag etc. This does not count toward the carry-on baggage allowance specified above.
Yes! There are some restrictions however so please read the following carefully.
Amtrak permits the transportation of guide dogs only when accompanying a disabled passenger.
One animal is allowed per passenger provided the passenger contacts Amtrak and places a reservation with them directly. Only a maximum of 5 animals can be transported on any one train. Pets must not weigh more than 20 lbs and journeys cannot be longer than 7 hours.
An additional fee 26 USD per segment will be charged by Amtrak for this service.
Pets must be transported in a suitable carrier. The carrier itself should be no larger than 19" long x 14" wide x 10.5" high. The maximum combined weight of the pet and carrier should be no more than 20 pounds. The carrier should also be leak proof and well ventilated for your pet's comfort and safety.
Pets must be able to sit and lie down comfortably without touching the sides of the carrier.
A pet carrier counts as one piece of carry-on baggage.
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