My booking failed but I've been charged. What can I do?

If you receive a booking error message, first check whether your booking was successfully completed before attempting to book again.

If you have an Omio account, you can check the status of your booking in the Your Bookings page. If you do not have an account, please wait 30–45 minutes and check your inbox and spam folder for a booking confirmation email.

If your booking was unsuccessful and you were charged, you will receive a full refund. Refund times depend on your payment method:

• Credit card: Failed payments are usually released within 72 hours.
• PayPal: Refunds are usually processed immediately.
• Direct bank transfer (iDEAL or Sofort): Refunds may take up to 15 business days, depending on your bank.

If you have not received your refund within the expected timeframe, please contact our Customer Service team.