National Express is the largest coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.
Can I change my ticket?
Tickets can be changed directly via the National Express website by clicking
. Should you have any questions, please contact our here team. Customer Service
Restricted: These tickets cannot be modified.
Standard: Changes possible for a £5 fee, up to 1 hour before departure.
Fully Flexible: Tickets can be changed any time before departure, no fees.
Can I cancel my ticket?
If your fare allows for cancellations, you can do so through
. Your Bookings
Restricted: These tickets cannot be cancelled.
Standard: These tickets cannot be cancelled.
Fully Flexible: Tickets can be cancelled, subject to a £5 fee, up to 72 hours before departure.
Can someone else use my ticket?
National Express tickets only include the name of the lead passenger who will need to travel with ID. Other passengers are not named on the ticket.
What travel classes are available?
There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.
Travel disruptions: compensation and who to contact?
Was your journey delayed or cancelled? If so, then you are entitled to request compensation by
so that we can make the request with National Express on your behalf.
Age of travelers
Infant: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.
Child: Under 3 years old. They travel for free if accompanied by a passenger over the age of 16.
Do I need to reserve a seat?
No seats are assigned on National Express tickets and can be chosen by the passengers when boarding on a first come-first serve basis.
Do I need to print my ticket?
You can show your ticket on your mobile device when boarding, either in the Omio app or by downloading your PDF ticket.
Accessibility and assistance
If you require additional assistance, National Express recommends that you contact them on
to do so. firstname.lastname@example.org
How much luggage can I carry?
You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.
You can also take a small piece of luggage (45x35x20cm) on-board with you provided that it fits under the seat.
Additional luggage can be purchased by contacting National Express directly.
Can I travel with my pet?
Guide dogs travel for free on all services. All other animals are unfortunately not permitted on National Express services.
Can I travel with my bike?
Only folded bicycles can be taken provided they are stored in a case. You do not need to make a special reservation, a bicycle is simply classed as a single piece of medium luggage.
National Express does not currently support any discount cards.