National Express is responsible for the largest scheduled national coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.
The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options under "Can I cancel my ticket?" and choose the one that suits your needs before finalizing your booking.
Already made a booking? Match the name of the fare indicated on your ticket with the policies under "Can I cancel my ticket?" to find out what conditions apply to you.
Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone.
You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!
Should you wish, you can also manage your booking directly via the National Express website. Simply enter you booking number in order to access your journey and begin making changes.
Keep in mind that we have to apply the conditions set by our travel partner, National Express and that you will be informed of any price difference before the change is confirmed.
The possibility to do so will depend on the fare selected during the booking process. As a general rule, the cheapest fares will offer the least flexibility. If you have not booked your ticket yet, refer to the options below and choose the one that suits your needs before finalizing your booking.
Already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.
National Express currently offer three different fare options:
- Fully Flexible - Amendable and refundable. For maximum flexibility, this ticket can be cancelled up to 72 hours prior to departure. Amendments can be made free of charge and at any time up until the scheduled departure time. As an added bonus, there are no restrictions on the number of amendments possible. Cancellations are subject to a £5 fee per passenger.
- Standard - Amendable and non-refundable. A great choice should you need to alter the time and date of travel. A fee of £5 is charged per person to alter a reservation. Should your new journey be more expensive, you will also be liable to pay the excess fare.
- Restricted - Not amendable, non-refundable and not eligible for use with discount cards. Available at the lowest prices, these tickets are a great choice for travelling on a budget.
If you are eligible for a refund, you can conveniently cancel your journey here.
Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form.
Don't panic, National Express tickets only include the name of the lead passenger. This person will be required to provide identification on board if requested.
No other passenger will need to show identification in order to travel, provided they are with the lead passenger.
You are entitled to request compensation directly from National Express. Their customer service representatives available 24/7 and can be contacted via email, live chat, telephone and social media channels. Simply quote your booking reference and make your request.
Infant - under 3 years old: Infants travel for free provided a accompanying adult fare has been purchased.
Child - 3-15 years old: Half-fare pricing for Standard and Fully Flexible tickets.
Adult - 15+ years old: Children aged 16-17 and travelling alone will need to purchase an adult fare and present a valid letter of authority to travel from a parent or guardian.
Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
Want some extra legroom? You can reserve a front row seat and stretch out by purchasing a seat reservation directly with National Express from as little as £2.
Tip: If you have a seat reservation and need to change your date of travel, remember to first change your seat reservation to the new departure and then cancel the ticket itself. Your seat reservation can be changed by accessing the Manage My Booking page.
When travelling with National Express you can simply present your ticket on your mobile device. Please ensure that the full ticket is rendered, pictures and screenshots will not be accepted. If in doubt, try using the Omio (formerly GoEuro) mobile app.
Their customer service agents will then be able to advise you on the assistance they are capable of providing for you specific itinerary. For journeys departing in less than 36 hours, customers are advised to call National Express directly on 03717 818181 (UK) or 0044 3717 818181 (International). They are open from 8am – 10pm, 7 days a week.
These cases will be stored in the hold of the bus. In addition, you can take a small piece of soft luggage (45cm x 35cm x 20cm) on-board with you provided that it fits under the seat in front of you.
Still not enough? Additional luggage can be purchased from the driver (subject to space limitations) or by contacting National Express directly.