National Express is the largest coach network in the UK. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination.
Want to make changes to your booking? Before making any changes, please check your fare conditions, ticket validity, and available change options in the Omio app or your confirmation email.
If your ticket allows for changes, you can modify it through Your Bookings.
If your ticket cannot be changed online, please contact our Customer Service team for further assistance.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.
If you can't cancel your booking online, please contact our Customer Service team.
There is only one standard class available with National Express. All seats have plenty of legroom and are equipped with charging points and WiFi.
Unfortunately accidents can happen, and unexpected disruptions do sometimes occur.
If your journey is delayed or cancelled, you may be eligible for compensation. Please contact our Customer Service team and we will be happy to assist you with your claim.
For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.
Infant: Under 2 years old. One infant travels for free if accompanied by an adult with a valid ticket. Child fare applies to additional infants.
Child: 3-15 years old. Children under 14 years old are not allowed to travel alone and must be accompanied by a responsible person aged 16 or over.
Adult: 16+
Seats are not assigned on National Express services. You can choose any available seat when boarding on a first-come, first-served basis.
If you'd like to reserve a seat before you travel, you can do so through the National Express' Manage My Booking page. Additional charges may apply.
You can travel with two medium-sized (70x30x45cm) suitcases weighing up to a maximum of 20kg each. These cases will be stored in the hold of the bus.
You can also take a small piece of luggage (45x35x20cm)on board with you, provided that it fits under the seat.
Additional luggage can be purchased by contacting National Express directly.
National Express recognise the important part they have to play in reducing emissions and combating climate change. This is why it’s their vision to be the UK’s most sustainable coach company, with a commitment to making their coach fleet zero emission by 2035.
- You can read more about National Express’ sustainability initiatives on their website here.