RegioJet is an international bus company offering competitive prices for journeys within the Czech Republic, Slovakia, and the rest of Europe.
It is not possible to make any changes to an existing reservation. With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
Standard RegioJet tickets are refundable. You are entitled to a refund up until 30 minutes prior to departure. You can conveniently cancel your journey by clicking here.Promotional tickets are non-refundable.
If your journey is delayed or cancelled unexpectedly, you will be automatically compensated with a percentage-based credit visible on the Regiojet website. You can find out more about this service on the RegioJet website here.
When travelling with RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
You can either print your tickets at home or download a digital copy via the Omio app.
On domestic journeys within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process subject to a fee and driver discretion.
Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with a solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
It is not currently possible to organise for bicycles to be transported when completing your booking with Omio. Please contact RegioJet directly for further advice.
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.