RegioJet is an international bus company offering competitive prices for routes within the Czech Republic, Slovakia, and the rest of Europe.
Your plans are changing and you need to amend your ticket? With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
All standard RegioJet tickets are refundable unless stated otherwise (special promotions). You are entitled to a free refund up until 30 minutes prior to departure. You can conveniently cancel your journey here.
Only the named passenger is eligible to travel with the ticket as issued. Wrong passenger information? Whilst you aren't able to amend the information on the ticket directly, you can simply cancel via our website and re-book.
If your journey delayed or cancelled unexpectedly, you are entitled to compensation directly from RegioJet. You will be automatically compensated with a percentage-based credit/balance visible on the Regiojet website following any delay or cancellation. You can find out more about this service on the RegioJet website here.
With RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
No printer? No problem! When travelling with RegioJet you can simply present your ticket code in order to travel.
On domestic bus routes within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process for a fee.
Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with a solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
It is not possible to transport a bicycle when completing your booking with Omio.
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English 24/7.
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.