RegioJet is an international bus company offering competitive prices for routes within the Czech Republic, Slovakia, and the rest of Europe.
Your plans are changing and you need to amend your ticket? With RegioJet, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
Your plans are changing and you need to cancel your ticket? All standard RegioJet tickets are refundable unless stated otherwise (special promotions). You are entitled to a free refund up until 30 minutes prior to departure. You can conveniently cancel your journey here. Not sure if you can cancel your journey or are having difficulties? We will gladly assist you, just contact us via phone or live chat. You can also send us a message by completing the web form.
Only the named passenger is eligible to travel with the ticket as issued. Wrong passenger information? Whilst you aren't able to amend the information on the ticket directly, you can simply cancel via our website and re-book.
Was your journey delayed or cancelled? You are entitled to request compensation directly from RegioJet. Any delay or cancellations will be automatically compensated with a percentage-based credit/balance on the Regiojet website. You can simply log-in using the link below by entering your ticket number to view your available balance. Should you wish to redeem this credit in cash, you will need to do so at a RegioJet office in the Czech Republic.
With RegioJet, you are always guaranteed a seat. Seat assignment is based on availability at the time of booking. Groups of passengers in the same booking will be seated as close together as possible.
No printer? No problem! When travelling with National Express you can simply present your ticket code in order to travel.
On domestic bus routes within Germany, Slovakia and the Czech Republic, you are entitled to travel with up to two medium-sized (30×60×80 cm) suitcases. These cases will be stored in the hold of the bus. For international journeys, an additional piece of luggage is permitted free of charge. Still not enough? Extra luggage may be arranged for during the boarding process for a fee.
Guide dogs travel for free on all services. On domestic journeys, small animals can be transported provided they are housed in a transport box with solid bottom. For international journeys, pets/animals cannot be transported with the exception of assistant or guide dogs.
It is not possible to transport a bicycle when completing your booking with Omio.
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English
24 hours 7 days a week.
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.