SNCF is the French national rail company that offers both national and international journeys exploring France, Spain, Germany and more.
Changes to the date and time of your journey are dependent on the train and fare type selected. If your ticket allows for changes, you should be able to modify it yourself via the Your Bookings page. If not, please contact us so that we can assist you.
Intercités:
- Semi-Flex: Changes are possible before departure. From 6 days prior to departure, the change will cost 40% of the ticket price (max €15 fee). From 30 min before departure, tickets can be exchanged a maximum of 2 times (same day, same route) and are not refundable after the first exchange.
TGV INOUI:
- Semi-Flex: Ticket can be exchanged for a €19 fee 6 days before departure - fee is per passenger, per ticket. Up to 30 minutes before departure, tickets can be exchanged a maximum of two times (same day and route) - they become non-refundable after the first exchange. The fee for changes will also include any price differences.
TGV Lyria:
- Non-Flex: Unfortunately these tickets cannot be modified.
- Semi-Flex: Tickets can be modified without fees (price difference applies) up to 7 days before departure. After this, an exchange fee of 25 EUR per person per ticket will apply (as will the price difference).
- Full-Flex: These tickets are modifiable without fees before departure, subject to the eventual price difference with the new ticket.
TER (Regional trains France):
- All TER tickets are non-exchangeable, but most are valid for the whole day. This information will be displayed on your ticket.
If the fare type of your ticket allows for cancellations, you can do this through Your Bookings.
Intercités:
- Semi-Flex: Tickets are refundable only before departure. From 6 days prior to departure, the change will cost 40% of the ticket price (max €15 fee). From 30 min before departure, tickets can be exchanged a maximum of 2 times (same day, same route) and are not refundable after the first exchange.
TGV INOUI:
- Semi-Flex: Tickets can be cancelled for a €19 fee 6 days before departure - the fee is per passenger, per ticket. Up to 30 minutes before departure, tickets can be exchanged a maximum of two times (same day and route) - they become non-refundable after the first exchange.
TGV Lyria:
- Non-Flex: These tickets cannot be cancelled.
- Semi-Flex: These tickets are refundable before departure for a 40€ fee per person per ticket.
- Full-Flex: These tickets can be cancelled without fees before departure.
TER (Regional trains France):
- All TER tickets are non-refundable, but most are valid for the whole day. This information will be displayed on your ticket.
Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.
SNCF:
- Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.
- First-class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.
SNCF OUIGO:
- Essential class: Power sockets for laptops and mobiles. Passengers can bring a handbag (max 36x27x15 cm) and cabin luggage (max 55x35x25 cm). Ouigo trains also have a service area where you can purchase snacks.
- Essential class with luggage: Power sockets for laptops and mobiles. Passengers can bring a handbag (max 36x27x15 cm), cabin luggage (max 55x35x25 cm), and XL luggage (max 200 cm, 30 kg). Snacks are also available for purchase.
- OUIGO Plus: Wide seats, free Wi-Fi and power sockets for laptops and mobiles. Passengers can bring a handbag (max 36x27x15 cm), cabin luggage (max 55x35x25 cm), and XL luggage (max 200 cm, 30 kg). Snacks are also available for purchase.
- OUIGO Plus with extra luggage: Wide seats, free Wi-Fi and power sockets for laptops and mobiles. Passengers can enjoy wide seats and bring a handbag (max 36x27x15 cm), cabin luggage (max 55x35x25 cm), and up to two pieces of XL luggage (max 200 cm, 30 kg each). Snacks are also available for purchase.
TGV Lyria:
- Standard: Wi-Fi. TGV trains also have a bar where you can purchase snacks and drinks.
- Première: Wide seats, Wi-Fi, and power sockets for laptops and mobiles. Food is also available for purchase.
- Première Signature: Wide seats with extra legroom, Wi-Fi, power sockets for laptops and mobiles, and a quiet zone for a more relaxing journey. Food is also available for purchase.
If you have experienced a delay of your train, please claim compensation directly with SNCF within 3 months of your original departure through this online form.
If you have experienced a cancellation of your train, please get in touch with us and we will be more than happy to contact SNCF on your behalf to try and get a resolution for you.
Please note that for TER trains, there is a dedicated form here to claim compensation. It is only available in French, so please translate in your browser using right-click > translate to English.
For more information on any announced disruptions, you can visit our Disruptions Page.
- Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
- Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.
- Adult: 12+
You can select your preferred seat during the booking process for most SNCF journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups in the same booking will be seated together where possible. Changing seat reservations is not possible.
Keep in mind that TER tickets (regional trains) do not allow seat reservations.
Most SNCF tickets can be shown on a mobile device.
Some routes require tickets to be printed or collected at the station. In these cases, your confirmation email will detail all the necessary information.
It is not possible to book services for passengers requiring assistance through Omio, therefore we would advise that you book with SNCF directly.
To book a ticket, you can use the Accès Plus service available here.
More information regarding assistance services can be found here. Accessibility equipment for each station can be found here.
Intercities: You can take, per person, up to 2 pieces of luggage labelled with maximum dimensions of 70x90x50cm (suitcase, large backpack, hiking bag, sports bag) and 1 piece of hand luggage labelled with maximum dimensions of 40x30x15cm (backpack, shopping bag, computer bag).
TGV INOUI: Each traveller is allowed one piece of hand luggage (up to 40x30x15cm) and either two pieces of luggage (up to 70x90x50cm each) or one piece of luggage (up to 70x90x50cm) plus one special item (e.g. baby stroller, musical instrument, foldable wheelchair) up to 90x130x50cm.
TGV Lyria: Only hand luggage (maximum 130x90cm) is allowed on board TGV Lyria services.
TER: There are no maximum dimensions for luggage on TER trains.
Luggage will need to be placed in the designated areas on the train. Passengers must be considerate by ensuring luggage does not obstruct the aisle.
Yes! However, there are some conditions, so please read the full policy on the SNCF website here.
Note: All guide dogs and assistance dogs travel for free on all SNCF trains.
All disassembled bikes, carried in a bag not exceeding 120x90cm can be transported free of charge.
Assembled bikes can be taken for free on TER trains but will be charged an additional fee on all other trains.
In the face of increasingly pressing environmental issues, SNCF has accelerated its efforts and implemented various programs to further improve the sustainability of its trains.
- You can read more about SNCF’s sustainability initiatives on their website here.
- Carte Avantage Adulte
- Carte Avantage Jeune
- Carte Liberté
- Carte Avantage Senior
- Carte Avantage Week-end
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