SNCF is the French national rail company that offers both national and international journeys exploring France, Spain, Germany and more.
Looking to change your booking? Your available change options depend on the fare conditions of your ticket. You can review this information in the Omio app or your confirmation email.
If your fare allows changes, you can modify it through Your Bookings.
If you are unable to update your booking online, please contact our Customer Service, and we will be happy to assist you further.
Cancellation is available for most SNCF tickets, but the conditions depend on the fare you purchased. You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
If you're experiencing issues with the online cancellation process, please contact our Customer Service team.
Tickets are only valid for the passenger whose name is on the ticket and they will need to travel with ID. Modifying a name on an SNCF ticket is not possible.
SNCF:
- Second class: Standard seats, power sockets for laptops & mobiles. TGV trains also have a bar where you can purchase snacks and drinks.
- First-class: Reclining seats with a head and footrest. Individual tables, reading lights and power sockets are also available.
- OPTIMUM & OPTIMUM PLUS fares: Optimum SNCF dedicated customer support.
TGV Lyria:
- Standard: Wi-Fi. TGV trains also have a bar where you can purchase snacks and drinks.
- Première: Wide seats, Wi-Fi, and power sockets for laptops and mobiles. Food is also available for purchase.
- Première Signature: Wide seats with extra legroom, Wi-Fi, power sockets for laptops and mobiles, and a quiet zone for a more relaxing journey. Food is also available for purchase.
Unfortunately, accidents can happen, and unexpected delays and cancellations do sometimes occur.
If you have experienced a delay of your train, please claim compensation directly with SNCF within 3 months of your original departure through this online form.
If your train has been cancelled, please contact our Customer Service team. We'll be happy to contact SNCF on your behalf and help you find a solution.
For TER journeys, you can submit a compensation claim using the dedicated TER form here. Please note that the form is only available in French, so you may need to translate the page in your browser.
For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.
- Infant: under 4 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
- Child: 4-11 years old. Usually, tickets for children are subject to a 50% discount.
- Adult: 12+
You can select your preferred seat during the booking process for most SNCF journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups in the same booking will be seated together where possible. Changing seat reservations is not possible.
Keep in mind that TER tickets (regional trains) do not allow seat reservations.
Most SNCF tickets can be shown on a mobile device.
Some routes require tickets to be printed or collected at the station. In these cases, your confirmation email will detail all the necessary information.
It is not possible to book services for passengers requiring assistance through Omio, therefore we would advise that you book with SNCF directly.
To book a ticket, you can use the Accès Plus service available here.
More information regarding assistance services can be found here. Accessibility equipment for each station can be found here.
Intercities: You can take, per person, up to 2 pieces of luggage labelled with maximum dimensions of 70x90x50cm (suitcase, large backpack, hiking bag, sports bag) and 1 piece of hand luggage labelled with maximum dimensions of 40x30x15cm (backpack, shopping bag, computer bag).
TGV INOUI: Each traveller is allowed one piece of hand luggage (up to 40x30x15cm) and either two pieces of luggage (up to 70x90x50cm each) or one piece of luggage (up to 70x90x50cm) plus one special item (e.g. baby stroller, musical instrument, foldable wheelchair) up to 90x130x50cm.
TGV Lyria: Only hand luggage (maximum 130x90cm) is allowed on board TGV Lyria services.
TER: There are no maximum dimensions for luggage on TER trains.
Luggage will need to be placed in the designated areas on the train. Passengers must be considerate by ensuring luggage does not obstruct the aisle.
Pets are welcome on many SNCF services. You can add a pet ticket during the booking process with Omio.
Small pets can travel in a closed carrier, while larger dogs are welcome on many services if they travel on a lead and wear a muzzle. Guide and assistance dogs travel free of charge on all SNCF trains.
For full details about travelling with pets on SNCF, including ticket prices, carrier requirements, and travel conditions, please visit the SNCF website here.
When booking through Omio, you can add your bike in just a few clicks.
All disassembled bikes, carried in a bag not exceeding 120 cm x 90 cm, can be transported free of charge. Assembled bikes can be taken for free on TER trains, but an additional fee will be charged on all other trains. For more information about travelling with bicycles on SNCF and travel conditions, please visit the SNCF website.
In the face of increasingly pressing environmental issues, SNCF has accelerated its efforts and implemented various programs to further improve the sustainability of its trains.
- You can read more about SNCF’s sustainability initiatives on their website here.
- Carte Avantage Adulte
- Carte Avantage Jeune
- Carte Liberté
- Carte Avantage Senior
- Carte Avantage Week-end
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