SNCF

The SNCF, created in 1938, is the French national rail company.

It offers a lot of national and international travels through the different trains such as the famous TGV (the High Speed Train).
Impressive fact: More than 450 000 000 passengers were carried by trains (TGV and TER) in 2017, it’s 7 times the French population!

Your plans are changing and you need to amend your ticket? The possibility to do so will depend on the fare you selected during the booking process. As a general rule, the cheapest fare will offer the least flexibility.

If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.

You have already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.

Should your ticket fare allow for changes, contact Customer Service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!

Keep in mind that we have to apply the conditions set by our travel partner, SNCF and that you will be informed of any price difference before the change is confirmed.

Below are the SNCF fare conditions regarding ticket amendment. Take a minute to scroll down until you find the information which is relevant for you:

TGV (domestic journeys in France)

Non-Flex (Prem's): Want to travel at a low cost? Then the Prem’s fare is the one you need. It’s the cheapest fare offered by the SNCF and the sooner you book the cheaper it is.
Please note that this fare offers no flexibility which means that changes are not possible.
Semi-Flex (Loisir): If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to change or cancel until the day of departure for free up to 30 days before the departure day.
If you need to cancel or change your booking between 30 days and 2 days before departure, the fee is 5€, and 15€ on the actual day of departure and the day before.
Full-Flex (Pro): The Pro fare will be your best companion for all your professional travels, it is also the most flexible fare, you can modify your ticket for free up to 30 minutes before departure and have a full refund up until 2 hours after departure if you cancel your ticket at the departure station.
Pack Tribu: The Pack Tribu offers 4 tickets for the price of 3! The best deal when you’re about to go on a family trip or with some friends. The Pack Tribu is similar to the Prem’s: cancellations and modifications are not possible, so make sure that everybody can travel before booking.

Intercités (domestic journeys in France)

Non-Flex (100% Eco): This is the cheapest fare offered by SNCF, it allows you to travel at a minimum cost. Please note that this fare offers no flexibility which means that changes are not possible.
Non-Flex (Pack Tribu): The Pack Tribu offers 4 tickets for the price of 3! The best deal when you’re about to go on a family trip or with some friends. The Pack Tribu is similar to the Prem’s: cancellations and modifications are not possible, so make sure that everybody can travel before booking.
Semi-Flex (Loisir):If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to change your ticket until the day of departure and for free up to 30 days before the departure day.
If you need to cancel or change your booking between 30 days and 2 days before departure, the fee is 5€, and up to 12€ on the actual day of departure and the day before.
Full-Flex (Pro or Superflex): The ticket can be modified without fees, subject to the eventual price difference with the new ticket, until the departure time, and up to 2 hours after at the departure station. An Intercity Full Flex ticket can be used up to 7 days after the departure of the scheduled train.

TER (Regional journeys in France)

Normal: This is the only fare available for regional trains in France. The day of travel is not amendable, but you can use your ticket for the entire day of travel. This means that it is not mandatory to follow the time stated on the ticket, you can take an earlier or later train that day.

TGV Lyria (Journeys between France and Switzerland)

Non-Flex: Want to travel at a low cost? Then this fare is the one you need. It’s the cheapest fare offered for this type of train. Please note that this fare offers no flexibility which means that changes are not possible.
Semi-Flex: This fare allows more flexibility for your journey. It is possible to modify your ticket before departure, with a 30€ fee. If the new ticket is more expensive, there will be the price difference to cover as well.
Full-Flex: Should you wish for even more flexibility, this fare is the best fit for you. This type of ticket can be modified without fees before departure. If the new ticket is more expensive, there will be the price difference to pay.

TGV (Journeys between France and Germany)

Non-Flex (Prem's): This fare allows you to travel at minimum cost, it's the cheapest for this type of train. Keep in mind that the cheaper the fare the less flexibility it offers; this ticket doesn't allow for amendments after booking.
Semi-Flex (Loisir): With this fare, you can modify your ticket before departure, with a fee of 15€ and the eventual price difference with the new ticket.
Full-Flex (Flexi): This fare is the most flexible one. The ticket can be modified without fees before departure. Keep in mind that if the new ticket is more expensive, the price difference will be at your expense.

TGV (Journeys between France and Italy)

Non-Flex (Mini): The price is mini, but so is the flexibility; with the Mini fare, changes are not possible.
Semi-Flex: With this fare, modifications are allowed before departure. There is a 50% change fee, plus the eventual price difference with the new ticket.
Full-Flex (Flexi): The ticket can be modified without fees before departure, subject to the eventual price difference with the new ticket.

TGV (Journeys between France and Belgium)

Non-Flex (Mini): This fare is the best option if you wish to travel at a minimum cost. Please keep in mind that there is no flexibility and the ticket can't be modified after booking.
Semi-Flex (Loisir): With this fare, the ticket can be modified before departure. More than 30 days before departure, the ticket can modified for free. There is a fee of 5€ between 30 and 2 days and 15€ on the day before and the actual day of departure. If the new ticket is more expensive, bear in mind that the price difference will be at your expense.
Full-Flex (Pro): With the Pro fare, you can modify your ticket without any fees before departure of the train. You couldn't change your ticket in time? Don't worry, you have up to 2 hours after departure to change your ticket at the departure station.

Your plans are changing and you need to cancel your ticket? The possibility to do so will depend on the fare you selected during the booking process. As a general rule, the cheapest fare will offer the least flexibility.

Please, keep in mind that we have to apply the conditions set by our travel partner, SNCF.

Should you be eligible to a refund, you can conveniently cancel yourself here.

You have a doubt on the cancellation possibilities or are encountering an issue with the process? We will gladly assist you, just contact us preferably via phone or live chat, you can also send a message using our web form.

Below are the SNCF fare conditions regarding ticket cancellation. Take a minute to scroll down until you find the information which is relevant to you:

TGV (domestic journeys in France)

Non-Flex (Prem's): Want to travel at a low cost? Then the Prem’s fare is the one for you. It’s the cheapest fare offered by the SNCF and the sooner you book the cheaper it is.
Please note that this fare offers no flexibility which means that cancellations are not possible.
Semi-Flex (Loisir): Should you wish to cancel your ticket, it's possible with this fare. You get a full refund if the ticket is cancelled more than 30 days before departure.
If you need to cancel between 30 days and 2 days before departure, the fee is 5€, and 15€ on the day before and the day of departure.
Full-Flex (Pro): As the name implies, you have full flexibility with this fare. You can cancel your ticket for a full refund, up until 2 hours after departure if you cancel your ticket at the departure station.
Pack Tribu: The Pack Tribu is the best deal when you travel with a group. The conditions are similar to Prem’s: cancellations are not possible, so make sure that everybody can travel before booking.

Intercités (domestic journeys in France)

Non-Flex (100% Eco): As the name implies, there is no flexibility with this fare. Once the ticket is booked, there is not possible to cancel it.
Non-Flex (Pack Tribu): Make sure that everybody can travel before booking with this fare. The Pack Tribu is similar to the Prem’s: cancellations are not possible.
Semi-Flex (Loisir):If you want to travel with more flexibility, Loisir is definitely a good choice. It allows you to cancel your ticket until the day of departure and for free up to 30 days before the departure day.
If you need to cancel your booking between 30 days and 2 days before departure, the fee is 5€, and up to 12€ on the actual day of departure and the day before.
Full-Flex (Pro): This fare is great if you need to travel for professional reasons; it allows the most flexibility. You can cancel your ticket for free before departure of the train.

TER (Regional journeys in France)

Normal: This is the only fare available for regional trains in France and is only valid for the day of travel specified on the ticket. It is not possible to cancel TER tickets.

TGV Lyria (Journeys between France and Switzerland)

Non-Flex: This fare offers the cheapest tickets for this type of train. Once booked, please bear in mind that cancellations are not possible.
Semi-Flex: With this fare, if you have any last minute adjustments and can't travel anymore, you can cancel your ticket before departure, with a fee of 30€ per ticket.
Full-Flex: Full flexibility with this fare will allow you to cancel your ticket before departure free of charge, and up to 2 hours after departure at the departure station.

TGV (Journeys between France and Germany)

Non-Flex (Prem's): This is the cheapest fare offered for this type of train, but keep in mind that no cancellation is possible.
Semi-Flex (Loisir): Should your plans change, you can cancel your ticket before departure with a 50% fee.
Full-Flex (Flexi): With the Flexi fare, you will be able to cancel your ticket free of charge until departure of the train, and up to 30 minutes later at the departure station.

TGV (Journeys between France and Italy)

Non-Flex (Mini): Booking with the Mini fare will allow you to travel at minimum cost. Keep in mind that it is not possible to cancel the ticket.
Semi-Flex: If you want to travel with more flexibility, the Semi-Flex fare will allow you to cancel your ticket before departure for a 50% refund.
Full-Flex (Flexi): A Flexi fare ticket gives you the possibility to cancel your ticket free of charge until departure of the train.

TGV (Journeys between France and Belgium)

Non-Flex (Mini): The Mini fare is the cheapest for this type of train but keep in mind that the ticket can't be cancelled.
Semi-Flex (Loisir): The Loisir fare will give you flexibility to cancel your ticket. More than 30 days before departure, the ticket can cancelled for free. Between 30 and 2 days there is a fee of 5€ and 15€ on the day before and the actual day of departure.
Full-Flex (Pro): This fare will be your best companion for your professional travels. It will allow you to cancel your ticket free of charge before departure and up to 2 hours after at the departure station.

Every SNCF ticket includes the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on an SNCF ticket is not possible.

For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.

If you have a discount card valid for SNCF journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.

For TGV journeys between France and Spain

Second class

You will enjoy a comfortable reclining seat in second class. There are areas available with four seats, a work table and power sockets.

The train will also have a bar coach where you can purchase snacks and drinks, as well as baby changing facilities.

First class

If you want to travel more comfortably, first class will offer reclining seats with a head and footrest. individual tables, reading lights and sockets will be available.

You will have access to Club Space on AVE-S100 trains: a dedicated, private space, ideal for business travelers or large families, with screens for you to plug in to your laptop and more space for your luggage (available when you book eight seats).

Exclusive access to the Renfe VIP lounges in all Spanish train stations will be offered to you.

f your TGV or Intercity train is delayed, you are entitled to a compensation with SNCF. Please keep in mind that you have 60 days starting from the day of travel to ask for a compensation.

If the delay is between 30 and 120 minutes, you are entitled to a compensation of 25% of your ticket. For delays between 120 and 180 minutes, passengers are entitled to a 50% refund. Over 180 minutes, the compensation is 75% of the ticket price.

Compensations take the form of a bank transfer or a voucher to use on your next trip with SNCF. For delays between 30 and 60 minutes, only vouchers are offered.

To ask for a compensation for delay, please fill out the compensation form G30 (only in French). The refund will be processed by the carrier.

If your train is cancelled, a full refund can be claimed with SNCF or alternatively, the ticket can also be used on another train. We advise you to first check at the ticket counter in the train station directly regarding this. You can then contact Customer Service and we will help you.

In case of strike

In case of a strike or any other travel disruption leading to a train cancellation, SNCF will in most cases send you an e-mail to inform you of the cancellation. If you are at the station, we suggest that you go to the counter and cancel your ticket with an SNCF agent. Once this is done, please contact Customer Service and we will proceed to the full refund of your ticket. You can also forward us the e-mail from SNCF and we will process the refund.

Please note that you have 60 days to contact us for a refund with proof that the train was cancelled.

Infant - under 4 years old: Infants travel for free. The ticket will not show the number of infants travelling. Each infant will need to travel on the lap of an adult with seat reservation. A seat can of course be reserved separately if desired, but the ticket will then be purchased at the rate of a child ticket.
Child - 4-11 years old: If you're traveling with children, you will need to purchase child tickets for each of them. Usually, tickets for children amount to a 50% discount on the adult Loisir fare.
Adult fare (on Omio) from 11 on: for passengers aged 12 to 27 years-old with a Youth Card (Carte Jeune), you can apply the discount card to your trip booked on Omio.

Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.

Preferences can be selected when booking and are taken into account as much as possible, but these choices cannot be guaranteed. Changing seat reservations is impossible.

Keep in mind that TER tickets (regional trains) do not include a seat reservation, as it is not available at all on these trains.

95% of SNCF tickets can be used on mobile devices, and therefore do not need to be printed. Instructions provided with the booking confirmation.

As a general rule:

Domestic journeys: If the confirmation e-mail states so, you can simply download your e-ticket on your phone and travel with it on your Smartphone.
International journeys: It is recommended to print the ticket, as it may not be considered valid in a mobile format outside of France.

Whether you're a passenger with disabilities or a passenger accompanying, SNCF will assist you during your journey.

To book a ticket, you can go directly to SNCF's website and use the form (only available in French) for domestic journeys. For international journeys, you will need to call the Accès Plus service at the number present on the form.

A seat in first class will be allocated to passengers in a wheelchair at no extra cost. Discounts will also be applied on the ticket price, depending on the level of invalidity. Keep in mind that you will need your disability card with you when traveling.

If you're accompanying, a discount of 50% will be applied if the main traveler holds a card stating a level of disability under 80%, and a discount of 100% if the disability level is above 80%. Please note that children under 12 years-old may not be considered as accompanying passengers.

When you're at the station, at the ticket counter and boarding the train, the priority will be given to passengers with disabilities. If you need any assistance, contact an agent at the station.

Once the ticket is booked, you can also request assistance at the station via the Accès Plus service. This service is available 7 days a week from 7:00 to 22:00 and needs to be requested at least 48 hours before departure. There are different options to request this service :

Via phone: call 0890 640 650 (if you're calling from a French phone)
Via e-mail: send an e-mail to accesplus@sncf.fr.
Via the webform: fill out the SNCF form.

On all SNCF tickets available on Omio (formerly GoEuro), there are no luggage restrictions. One is allowed to take as much as one can carry. The luggage should not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments are each end of the train.

Note: Ouigo by SNCF offers inexpensive tickets to travel on main lines in France. If you book tickets for a Ouigo train, pay attention to luggage restrictions; you can add luggage to your booking for an extra cost.

You can bring your pet with you when traveling on SNCF trains. Please take a moment to read the information below and follow the instructions relevant for your journey.

For TGV (domestic journeys France), Intercités, TER:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35.

If the pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. Pets that weigh more than 6 kg will pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV Lyria (journeys between France and Switzerland):

You're allowed to travel with up to 2 pets per passenger, if the pets weigh less than 6 kg and are transported in a bag or basket that does not exceed 45x30x25 cm. If you travel with more than 2 pet carriers, a TGV-Lyria animal ticket is required for each additional container.

If the pet weighs more than 6 kilos, a special pet fare ticket needs to be booked at an SNCF ticket counter. Dogs need to be on a leach and muzzled during the entire length of the journey.

For TGV journeys between France and Germany:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35.

The price for a ticket depends on the weight of the pet. If it weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm, for an additional 7 euros. If it weighs more than 6 kg, you will need to pay 50% of the full 2nd class fare, even when traveling in first class.

For TGV journeys between France and Italy:

You can travel with your pet by purchasing an extra ticket. Pet tickets cannot be booked online and need to be booked at the ticket counter or by calling +33 8 92 35 35 35.

For TGV journeys between France and Belgium:

You can bring your pet with you for an extra fee.

If your pet weighs less than 6 kg, it can be transported in a bag or basket that does not exceed 45x30x25 cm. The fare will then remain the same regardless of the traveled distance. If your pet weighs more than 6 kilos, you will need a ticket, for which the fare will depend on the traveled distance. Keep in mind that dogs need to be muzzled and on a leach during the entire length of the journey.

Note: All guide dogs and assistance dogs travel for free on all the trains listed above.

All disassembled bikes, carried in a bag not exceeding 120x90 cm are considered as hand luggage and can therefore be transported free of charge.

For all other bikes, it is possible to travel on SNCF trains, for an additional fee. Instructions to purchase a bike ticket depend on the type of train and of journey. Please take a moment to read the information below and follow the instructions relevant for your journey:

For TER (regional journeys in France):

You can travel free of charge with your fully assembled bike, if the train allows so and upon availability.

For TGV (domestic journeys in France):

A bike ticket needs to be booked along with the passenger ticket at an additional cost of 10€. You will need to book it directly on SNCF's website.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

enter your journey details
Click on "+ vélo"
Select the "1 vélo(s) non plié(s) ou non démonté(s)"

Not all TGV trains offer the option to travel with your bike; it will be stated on the website during the booking process with a bicycle logo.

For Intercités

For an Intercity train with mandatory seat reservation, the process will be the same as for TGV journeys and you will need to purchase a bike ticket (see information above). If you're traveling on an Intercity train without mandatory seat reservation, the rules are the same as for TER journeys and you can travel with your bike free of charge (see information above).

For TGV Lyria (journeys between France and Switzerland):

In most cases, fully assembled bikes cannot be transported. Disassembled bikes can be transported, if stored in a bag that does not exceed 120x90 cm.

If a bike storage room is available on the train, you will book your ticket directly with SNCF.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

enter your journey details
Click on "+ vélo"
Select the "1 vélo(s) non plié(s) ou non démonté(s)"

For TGV journeys between France and Germany:

For these journeys, fully assembled bikes cannot be transported. If you have a disassembled bike, you can bring it with you in a bag that does not exceed 120x90 cm. The front wheel must be dismantled.

For TGV journeys between France and Italy:

In most cases, fully assembled bikes cannot be transported. Disassembled bikes can be transported, if stored in a bag that does not exceed 120x90 cm.

If a bike storage room is available on the train, you will book your ticket directly with SNCF.

The option is only available on the French version of the SNCF website. Please follow the instructions to book your bike ticket :

enter your journey details
Click on "+ vélo"
Select the "1 vélo(s) non plié(s) ou non démonté(s)"

For TGV journeys between France and Belgium:

For these journeys, fully assembled bikes cannot be transported. If you have a disassembled bike, you can bring it with you in a bag that does not exceed 120x90 cm; the front wheel must be dismantled.

All discount cards below can be purchased on SNCF's website or at the counter in the station.

Carte Jeune:

Validity: Valid for travelers aged between 12 and 27 years old. If the card is purchased 6 months after the 27th birthday, it will only be valid for 6 months, until the eve of the 28th birthday.
Discount: For all TGV, Intercités and TER, you are guaranteed a 30% discount. This discount is 10% for Prem's tickets and can go up to 50% on off-peak times for TER tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland if operated by SNCF.
Cost: 50€ per year
Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Senior+:

Validity: Valid for travelers over 60 years old.
Discount: For all TGV, Intercités and TER, you are guaranteed a 25% discount. This discount is 10% for Prem's tickets and can go up to 50% on off-peak times for TER tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
Cost: 60€ per year
Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Enfant+:

Validity: Valid for children under 12 years-old and up to 4 accompanying travelers.
Discount: For TGV, Intercités and TER, a 25% discount is guaranteed for adult passengers and 50% for the child ticket (based on the regular adult fare). The discount is 10% on Prem's tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
Cost: 75€ per year
Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

Carte Week-end:

Validity: Valid on return journeys of at least 200 km, including the night of the Friday, Saturday or Sunday, or on all travels from Saturday to Sunday. For instance, if one leaves on a Thursday to return on the Tuesday the week after, the discount will apply. There can be up to 60 days between the outbound and return journeys.
Discount: 25% guaranteed on TGV, Intercités and TER for the adults and 50% discount for the child ticket (based on the regular adult fare), and 10% on Prem's tickets. A discount of 25% can also be applied on international journeys to Germany, Spain, Italy, Luxembourg and Switzerland.
Cost: 75€ per year
Changes: The ticket can be modified without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.
Cancellation: The ticket can be cancelled without fees up to 2 days before departure and subject to a 5€ fee on the day before and the actual day of departure, as well as the eventual price difference with the new ticket. Keep in mind that Prem's tickets are excluded.

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