Need to change your Renfe ticket? Changes are possible depending on the fare type and Renfe service booked. You can check your fare conditions in the Omio app or your confirmation email.
If your ticket allows changes, you can modify it through Your Bookings.
Please note that online changes are currently only available for one-way journeys (excluding Avlo).
If you have booked a return journey and wish to modify your booking, please get in touch with our Customer Service team, and we'd be happy to assist you.
Most Renfe fares allow cancellations, although some exceptions apply. You can review the fare conditions, ticket validity, and any available refund options in the Omio app or your confirmation email.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
If you're experiencing issues with the online cancellation process, please contact our Customer Service team.
Need to change the passenger name on your Renfe ticket? Many Renfe tickets are issued without a passenger name, which means they can be used by any traveller and no ID is required.
If your ticket includes a passenger name and you need to change it, please contact our Customer Service team and we'll be happy to assist you.
Renfe doesn’t have fixed travel classes — your fare type determines the seat and service level.
- Básico (Basic): Standard seat with a 2+2 layout and regular legroom
- Prémium (Premium): Comfort seat with a 2+1 layout, extra space, and wider seats
- Elige Estándar: Standard seat with a 2+2 layout and regular legroom
- Elige Confort: Comfort seat with a 2+1 layout, more space, and wider seats
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
Experienced a Renfe train delay or cancellation? Please contact us and we’ll follow up with Renfe to help sort things out for you.
For the latest updates on announced disruptions, delays, and cancellations, please visit our Service Disruptions page before you travel.
- Infant: 0-3 years. Must have a free child's ticket. Free child tickets can be added during booking (with an adult ticket). If the infant occupies a seat, they must purchase a Child ticket.
- Child: 4-13 years. Children cannot travel without an adult on AVE, Alvia, Euromed, Intercity, AVLO and Avant trains (a service can be requested to accompany minors).
- Adult: 14+
You can select your preferred seat during the booking process for Renfe journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Changing seat reservations is not possible.
If you're travelling on a Regional Express (R. Expres) service, your ticket will not include a seat reservation, as these trains operate without reserved seating.
This depends on whether you are travelling domestically (within Spain) or internationally.
- Domestic routes: You can show your tickets from a mobile device.
- International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.
It is not currently possible to book the required services for passengers requiring assistance through Omio; therefore, we recommend that you place the booking with Renfe directly.
Renfe Customer Service information for passengers requiring assistance:
- Tel.: +34 912 320 320
- E-Mail: accesibilidad@renfe.es
- More information can be found here.
Travelling with Renfe? When booking your trip on Omio, you can conveniently add your luggage during the booking process.
On most Renfe trains, you may bring up to three pieces of luggage, provided each item does not exceed 85 × 55 × 35 cm, with a maximum combined weight of 25 kg. Musical instruments are also permitted, as long as they are transported in a case not exceeding 30 × 120 × 38 cm.
For Avlo trains, you may add one additional piece of luggage during the booking process on Omio for an extra fee (maximum dimensions 85 × 60 × 35 cm, or no more than 180 cm in total). Please note that this option is available exclusively for Avlo trains.
All luggage must be stored in the designated areas on board the train.
Pets are welcome on many Renfe services. You can add a pet ticket during the booking process when booking with Omio.
Renfe allows small pets to travel on many services, and larger dogs may also be permitted on selected trains under specific conditions. Guide dogs travel for free on all Renfe trains. For full details about travelling with pets on Renfe, including eligibility, fees, and travel requirements, please visit the Renfe website here.
If you've already completed your booking, you'll need to visit a Renfe ticket office before your journey to add a pet ticket. Unfortunately, this service is not available through Omio after booking.
Want to take your bike along on your Renfe trip? With Omio, you can easily add your bike during the booking process.
- For domestic journeys, just fold or dismantle your bike and pack it into a bag or case (up to 180 cm total size).
- Going international? Even better—folded bikes travel free as long as they’re in a case no bigger than 120 x 90 cm.
Check out all the details on Renfe’s website here.
Since 2013, Renfe has participated in the Life Zero Impact project to protect birds. Eighty percent of Renfe trains run on renewable electric energy, and they are the top consumer of renewable energy in Spain.
- You can read more about Renfe’s sustainability initiatives on their website here.
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