Changes to the date, time or itinerary are dependent on the fare type selected. If your ticket allows for changes, you should be able to modify it yourself via the Your Bookings page. If not, please contact us so that we can assist you.
- Básico (Basic Fare): These tickets can be exchanged only once for a €10 fee (plus price difference, if applicable) up to 24 hours before departure.
- Adulto (General): These tickets usually cannot be modified.
- Elige Estandar/Comfort: These tickets can be modified once without fees. A second change to the ticket is subject to a €10 fee. Any price difference will need to be paid.
- Premium: Tickets can be changed without fees up to 30 minutes before departure (if unused), but any price difference needs to be paid.
- Ida y Vuelta: The ticket can be modified up to 3 times without fees up to 30 minutes before departure, but any price difference will need to be paid.
- Básico (Basic Fare): This is the cheapest fare that, unfortunately, cannot be cancelled.
- Adulto (General): Tickets can be cancelled up to five minutes before departure, subject to a 15% fee.
- Elige Estandar/Comfort: Tickets can be cancelled, subject to a 30% fee.
- Premium: Tickets can be cancelled up to 7 days before departure without fees. Less than 7 days before departure, cancellation is subject to a 5% fee.
- Ida y Vuelta: The whole booking can be cancelled minus a 15% fee. However, if you cancel the outbound or inbound tickets separately, the fee is 40%.
If you have a named ticket and would like to change the passenger name, please get in touch with us so that we can handle your request.
- Second-class: Standard seats, power sockets for laptops & mobiles.
- First-class: Reclining leather seats, complimentary newspaper, and power sockets. Access to club lounges at arrival and departure stations.
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Renfe on your behalf to try and get a resolution for you.
For more information on any announced disruptions, you can visit our Disruptions Page.
- Infant: under 4 years old. Passengers must select a free child's ticket during the booking process.
- Child: 4 - 14 years old. A 40% discount is automatically applied to the ticket price of a General fare. If the Promo fare is cheaper, the child will be issued a Promo ticket instead of a general one.
- Adult: 15+
You can select your preferred seat during the booking process for Renfe journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Changing seat reservations is not possible.
Note: It is not possible to reserve a seat on Regional Express (R. Expres) journeys.
This depends on whether you are travelling domestically (within Spain) or internationally.
- Domestic routes: You can show your tickets from a mobile device.
- International routes: You will need to print your tickets to travel. Tickets can be printed from any of the main stations (i.e. in large cities) via the purple Renfe ticket machines, but they cannot be printed from a ticket office.
It is not currently possible to book the required services for passengers requiring assistance through Omio; therefore, we recommend that you place the booking with Renfe directly.
Renfe Customer Service information for passengers requiring assistance:
- Tel.: +34 912 320 320
- E-Mail: accesibilidad@renfe.es
- More information can be found here.
You can carry up to 3 pieces of luggage on a Renfe train. You will need to ensure that each piece of luggage does not exceed 85 x 55 x 35 cm and 25 kg in weight.
Luggage will need to be placed in the designated areas on the train.
Yes! However, there are some conditions, so please be sure to check with Renfe directly before you travel.
Guide dogs travel for free on all Renfe trains.
- Domestic journeys: Bikes will need to be folded or dismantled on AVE, Larga Distancia (long distance) and Avant trains. They should be stored in a bag or case not exceeding 180 cm (combined dimensions).
- International journeys: Bikes are free of charge if folded and carried in a case not exceeding 120 x 90cm.
- For more information, please see Renfe's website here.
Since 2013, Renfe has participated in the Life Zero Impact project to protect birds. Eighty percent of Renfe trains run on renewable electric energy, and they are the top consumer of renewable energy in Spain.
- You can read more about Renfe’s sustainability initiatives on their website here.
Comments
0 comments
Please sign in to leave a comment.