Trenitalia is Italy's main train operator. Trenitalia has long-distance, high-speed, intercity and night trains.
Changes are possible, depending on the train and fare type you book. If your ticket allows for changes, you can modify it yourself via the Your Bookings page, or contact us so that we can assist you.
Regional trains:- Ordinaria, Trenord & Malpensa Express: Ticket can be changed an unlimited amount of times before the departure date as long as check-in hasn’t been done yet. The departure time can be changed on the departure date as long as check-in hasn’t been done yet.
Intercity and Freccia trains:
- Super Economy: Unfortunately these tickets cannot be changed.
- Same-day return: The departure time can be changed before departure.
- Economy: The date and time can be changed before departure, by paying the difference in price between the old and new ticket.
- Base: Changes are possible before departure. Up to 1 hour after departure, the ticket can only be changed at a ticket office at the departure station.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: Tickets cannot be changed, unfortunately.
- Adult / Standard: Changes are possible, but price differences need to be paid. Tickets between Italy and Switzerland can be changed before departure. Thello train tickets can be changed up to 24 hours before departure. Tickets between Italy and Austria/Germany cannot be changed.
Frecciarossa (France-Italy):
- Serenita: Tickets can be modified before departure, subject to the price difference between the original and new booking. After departure; tickets can be changed once up to one hour after.
- FrecciaDAYS: Tickets cannot be exchanged. Valid on Tuesday, Wednesday, Thursday and Saturday.
If the fare type of your ticket allows for cancellations, you can easily do this through Your Bookings.
Regional trains:
- Ordinaria: Tickets for Regionale trains can be refunded for a fee of 20% of the ticket price if cancelled up to 23:59 the day before departure. Tickets to Fiumicino Airport are non-refundable. Tickets are non-refundable if the price per ticket and passenger is €10 or less.
- Trenord: Tickets for Trenord trains can be cancelled up to 3 days before the day of departure for a fee of 10% of the ticket price. Tickets to Fiumicino Airport are non-refundable. Tickets are non-refundable if the price per ticket and passenger is €10 or less.
- Malpensa Express: Ticket can be refunded for a fee of 10% of the ticket price if cancelled up to 3 days before the departure date. Tickets are non-refundable if the price per ticket and passenger is €10 or less.
Intercity and Freccia trains:
- Super Economy / Same day return / Economy: Unfortunately these tickets cannot be cancelled and are non-refundable.
- Base: These tickets can be cancelled before departure with a 20% fee.
Eurocity and Thello trains (international):
- Mini / Smart / Smart 2: Sadly these tickets cannot be cancelled or refunded.
- Adult/Standard: These tickets can be cancelled, subject to a fee.
Frecciarossa (France-Italy):
- Serenita: Tickets can be cancelled before departure, subject to a 20% fee.
- FrecciaDAYS: Tickets cannot be refunded. Valid on Tuesday, Wednesday, Thursday and Saturday.
Every Trenitalia ticket includes the name of the passenger. A ticket is, therefore, only valid for the passenger whose name is on the ticket, and they will need to travel with ID. Modifying the name on a ticket is not always possible.
Regional trains:
- 2nd class only: Armchair seating and bar-bistro service.
Intercity and Eurocity trains:
- 2nd class: Standard seating and bar-bistro service.
- 1st class: Spacious armchair seating and bar-bistro service.
Freccia trains:
- Standard class: WiFi, tables, bistro table service, power sockets, entertainment portal
- Premium class: All the standard class benefits, large leather seats, complimentary newspapers, complimentary welcome drink.
- Business class: All the standard and premium class benefits, more leg and elbow room, and table service.
- Executive class: All the standard, premium and business class benefits, access to the FRECCIA Club, a private meeting room with 5 seats and a 32-inch colour monitor.
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
For all delays, cancellations, and strikes on Trenitalia trains, you can request compensation from the travel company directly by completing one of the following forms:
- Freece, IC & Regionale trains: compensation form
- Trenord: compensation form (please note that the form must be filled out within 48 hours of the departure time)
For more information on any announced disruptions, you can visit our Disruptions Page.
Regionale customers who have checked in are still allowed to use their ticket to complete their journey in case of delays.
National trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-14 years old. Typically a 50% discount on the Base fare.
- Adult: 15+
Regional trains:
- Infant: under 4 years old. Free travel, providing they don't occupy a seat.
- Child: 4-11 years old. Typically a 50% discount.
- Adult: 12+
You can select your preferred seat during the booking process for Trenitalia journeys.
All other seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible. Changing seat reservations is not possible.
There are no seats assigned on Regional trains.
All Trenitalia tickets can be displayed on a mobile device for inspection and, therefore, do not need to be printed.
If you are travelling on a regional train (Regionale) and you booked through the Omio app, your tickets will be available in-app for your convenience.
If you did not book through the Omio app, please note that you can retrieve your validated tickets from the Trenitalia website.
Visitors to Venice: Between April 18 and July 27, 2025, visitors are required to pay an access fee to the Municipality of Venice. For further information, please visit the official website here.
Passengers requiring assistance will need to contact the RFI via Sale Blu at least 24 hours before departure for national journeys and 48 hours in advance for international travel.
There are no luggage restrictions when travelling with Trenitalia (except on Thello trains). Luggage will need to be placed in the designated areas on the train.
Thello: 2 bags allowed measuring less than 160 cm (h+l+w) and one hand luggage.
You'll be relieved to hear that pets can travel on Trenitalia trains.
It is free to bring small pets if transported in a carrier no larger than 70 x 30 x 50 cm. Larger dogs must be on a lead and muzzled and can travel for an additional fee.
Guide dogs can travel on all trains free of charge.
For more information on pet conditions, please see Trenitalia's website here.
You can take your bike on most trains, provided they are disassembled or folded.
Some Eurocity trains have storage spaces for fully assembled bikes but an extra ticket will need to be bought at the station.
For more information on bike conditions, please see the Trenitalia website here.
As a company, Trenitalia is committed to driving sustainable development in the mobility sector every day. Trenitalia’s Frecciarossa 1000 is the first high-speed train in the world to obtain environmental impact certification (EPD).
- You can read more about Trenitalia’s sustainability initiatives on their website here.
- Carta Verde (Green Card)
- Carta d'Argento (Silver Card)
- Carta Freccia
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