It is not possible to make any changes to an existing reservation. With SBB, you simply need to cancel your journey and re-book. Simple! For information on how to cancel, see below.
Your ability to cancel depends on the fare type selected during the booking process. Refundable tickets can be cancelled from within 'Your Bookings.' For further information on ticket types and validity periods, please consult the fare type shown at the top of your ticket and check the chart below.
4004 - Supersaver: This ticket cannot be refunded and is valid only for the chosen date. Passenger ID must be provided upon request.
125 - Standard: This ticket can be refunded for free up until the day before departure. This ticket is valid for any train travelling this route on the indicated date. Passenger ID must be provided upon request.
2361 - Daycard: It is only possible to book this ticket with a half fare discount card. Refund rules depend on a number of factors. Please contact us directly to request this cancellation.
80040 - Saverday: This ticket is non-refundable and is only available when booking in advance. Valid at any time on the selected date up until 5:00am the following day on routes in the GA travelcard area.
While all our providers aim to keep your journey as smooth as possible, it can be that you are caught in an unfortunate situation where your train has been delayed or cancelled. If this is the case, you are of course entitled to claim compensation for this.
With SBB compensation claims, we will contact them directly on your behalf so that you can avoid the hassle. Make sure to either give us a call or send us a message and we will be glad to help out.
Please ensure you are booking the correct tickets according to the age of each passenger:
- Infant = under 6 years old: Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. If aged 12 or over, they may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free.
- Child = 6-16 years old: When selecting a child ticket, this will be sold at half the price when booked with accompanying adult ticket.
- Adult = 16+ years old.
All-day tickets do not include a seat reservation as this is dependent on when you choose to depart. However, if you know the specific train that you want to travel on, you can reserve a seat for yourself directly on the SBB website here. The process is simple and each seat reservation should cost around 5.00 CHF per passenger.
Please be aware that it is not possible to reserve seats on International, Intercity (IC) and Regional trains.
Domestic journeys: The PDF ticket can be displayed on a mobile device.
International journeys: The ticket must be printed.
If in doubt, please follow the printing instructions in the booking confirmation that was emailed to you when the reservation was completed.
In order to make your trip as easy as possible, all passengers with reduced mobility can obtain assistance with boarding and alighting SBB train. You can find out more about this service and request assistance by phoning the SBB Call Centre.
This service is available for fast trains and some regional services and is free of charge. We advise that you notify SBB of your journey at least 24 hours in advance.
No restrictions! You can take as much as you can possibly carry with SBB.
They kindly ask that you ensure your luggage does not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments. The amount of space and availability of storage compartments depends on the type of train; longer distance trains tend to have more space, regional/intercity trains have less.
Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.
All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.
Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.
If you are travelling with a different type of pet, please get in touch with SBB so that they can provide you with the most relevant information.
- Scope: Most routes within Switzerland and some to Germany and Austria.
- Discount: 50%.
- Cost: When purchasing for the first time or renewing after a break; 185.00 CHF.
- Cancellation: Based on the ticket fare, please refer to the cancellations section.
You can purchase this card directly with SBB and can apply it on your Omio bookings with SBB trains.