Impressive fact: Around 1.2 million customers gain access to public transport easily and travel conveniently from A to B every day with SBB!
Are you needing to amend your SBB ticket? The only way to do so would be to cancel the existing booking, if possible, and then re-book the ticket with the new required itinerary.
In order to see if you are able to cancel your ticket, please refer to your ticket type under "Can I cancel my ticket?" below.
Had a change in plans? Or simply just needing to cancel your tickets? The possibility to do so will depend on the fare type that you selected during the booking process. As a general rule, the cheapest fare will usually offer the least flexibility.
If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.
You have already made a booking? Take a quick look at the fare that is indicated on your ticket and match it with the policies below to see the conditions that apply to you.
How to find out the fare:
The fare type will be shown at the top of your ticket. If you have purchased the ticket in a different language or cannot find the name of the fare, not to worry. On the ticket there will be a bit of text that says "No. Article:" and then a number. The number tells you which type of fare it is, as follows:
4004 - Supersaver
125 - Standard
2361 - Daycard
80040 - Saverday
- Supersaver fare: This ticket cannot be refunded unfortunately. The ticket is valid only on the chosen day. Passenger ID must be provided upon request.
- Standard fare / Individual ticket: This ticket can be refunded for free up to the day before departure. This ticket is valid for any train travelling this route on the indicated date. Passenger ID must be provided upon request.
- Daycard: It is only possible to book this ticket with a half fare discount card. Refund rules depend on a number of factors. Please contact us to request this cancellation.
- Saverday: Unfortunately cannot be refunded. This ticket is only available when booking in advance and cannot be purchased on the day of travel. Valid at any time on the selected date up until 5:00am the following day on routes in the GA travelcard area.
While all our providers aim to keep your journey as smooth as possible, it can be that you are caught in an unfortunate situation where your train has been delayed or cancelled. If this is the case, you are of course entitled to claim compensation for this.
With SBB compensation claims, we will contact them directly on your behalf so that you can avoid the hassle. Make sure to either give us a call or send us a message and we will be glad to help out.
Please ensure you are booking the correct tickets according to the age of each passenger:
- Infant = under 6 years old: Accompanied children under six years travel free of charge. The accompanying person must be at least 12 years old and hold a valid ticket. If aged 12 or over, they may take up to four children with them free of charge. From 16 years of age, up to eight children may travel with them for free.
- Child = 6-16 years old: When selecting a child ticket, this will be sold at half the price when booked with accompanying adult ticket.
- Adult = 16+ years old.
lthough seat reservations are not included in the ticket price, you don't need to worry as having a reserved seat is not mandatory.
As the tickets are valid all day they cannot include a reservation for one specific train. However, if you know the specific train that you want to travel on, you can reserve a seat for yourself directly on the SBB website here.
It's very straight forward and should cost 5.00 CHF per passenger. But please be aware that it is not possible to do so for International, Intercity (IC) and Regional trains.
The printing policies are quite straight forward with SBB:
- Domestic journeys: The PDF ticket can be displayed on a mobile device.
- International journeys: The ticket must be printed.
If in doubt, the printing instructions will also be stated in the booking confirmation that was emailed to you when the booking was completed.
In order to make your trip as easy as possible, all passengers with reduced mobility can obtain assistance with getting on and off trains with SBB.
You can request this assistance by phoning the SBB Call Centre Handicap.
0800 007 102 Freephone within Switzerland (between 6 am and 10 pm).
This service is available for fast trains and some regional services and is free of charge. We advise that you notify SBB of your journey at least one hour in advance.
No restrictions! You can take as much as you can possibly carry with SBB.
They kindly ask that you ensure your luggage does not obstruct the aisle or inconvenience other passengers, and should fit in the overhead racks or storage compartments. The amount of space and availability of storage compartments depends on the type of train; longer distance trains tend to have more space, regional/intercity trains have less.
Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.
All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.
Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.
If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.
Making sure your beloved companion can travel with you is a must. You'll be glad to know that dogs of all sizes are allowed on-board SBB trains.
All dogs that will be travelling in passenger carriages or luggage vans must always pay a second-class half fare or the stipulated minimum fare. These tickets must be purchased on the SBB website or at the station.
Exception: small dogs up to 30 cm high at the top of their shoulder blades can travel with you free of charge provided they are in a carrier, basket or other suitable container.
If you are travelling with a different type of pet, please get in touch with us so that we can provide the relevant information for you.
- Scope: Most routes within Switzerland and some to Germany and Austria.
- Discount: 50%.
- Cost: When purchasing for the first time or renewing after a break; 185.00 CHF.
- Cancellation: Based on the ticket fare, please refer to the cancellations section.
You can purchase this card directly with SBB and can apply it on your Omio (formerly GoEuro) bookings with SBB trains.
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