Please check your ticket type under "Can I cancel my ticket?" below to see if your ticket allows for this.
Are you looking to cancel your ticket so that you can re-book with an amended date/time/itinerary? Or maybe you are just wanting to know which tickets can be cancelled once booked? That does depend on the fare type that is selected in the booking process. To make things quite simple, with SJ there are just 2 fare types:
- Non-Amendable Fare: Unfortunately these tickets cannot be amended, refunded or transferred. If you are unable to travel due to sickness, refunds are available on presentation of a medical certificate.
- Refundable Fare: These tickets can be cancelled and refunded before the time of departure.
Please note that we must follow the conditions set by SJ for their tickets, and unfortunately cannot override them.
If you would like to cancel your Refundable Fare tickets or are unsure of your ticket fare type, please get in touch with us and we will be happy to assist you further.
Your name will be printed on the ticket once your booking is complete. From this point on, only the passenger whose name is on the ticket can use this ticket.
If you have mis-typed the passenger's name or are wanting someone else to use the ticket, you will need to cancel your ticket (if possible) and re-book.
- Second class: Comfortable seating on all trains.
- First class: Maximum comfort and excellent service with Free WiFi on all trains. Free breakfast on High Speed trains.
Was your train unfortunately delayed or cancelled? Are you wondering how to apply for compensation?
You can apply for compensation via this form if you have a Swedish identity card.
If you do not have a 12-digit Swedish personal identity number, or do not wish to provide your Swedish personal identity number, please write to SJ Customer services at: kundservice@sj.se.
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
With SJ, the age groups for their tickets are as follows:
- Child: up to 12 years of age
- Youth: 13-25 years old - only available on SJ website, will need to be selected as an adult on Omio (formerly GoEuro)
- Adult: 26+
Passengers booking in a group will be assigned seats as close together as possible at the time of booking.
Have you made a booking and are now concerned with how you are going to print your ticket before your trip? Not to worry.
With SJ tickets, then can be shown to an inspector directly on your phone and do not need to be printed. Panic over!
If you are looking for assistance in getting on and off the train, it is possible to request this and of course at no extra cost.
SJ can assist you to and from the station and when changing trains. This is available at many stations throughout Sweden.
They kindly ask that you request this assistance at least 24 hours in advance, by calling them on: +46 771 75 75 75
There are also designated Disabled seats on all trains. These are regular seats, but they are located in close proximity to a WC and the exit. Disabled seats are available in both 1st Class and 2nd Class, and can be booked directly on the SJ website.
Sj do not have any issued with your pet travelling with you on their trains. However, if you are travelling with a pet your booking will need to be completed with SJ directly on their site.
Note: When you purchase your ticket on their website, it's important to reserve a seat in the specific section called "Pets allowed"
Unfortunately it is not possible to take fully assembled bikes onto SJ trains. The reason for this is simply that their trains are not designed to accommodate bicycles on board.
However, if you have a folding bike or can dissemble and pack it as a luggage item, you may of course bring it on board.
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