Movelia is a booking platform that combines a large number of different bus operators, allowing them to offer both national routes within Spain and international trips in Europe.
Need to make changes to your trip? Some tickets are more flexible than others. However, changes to the itinerary, passenger name, passenger type (for example, changing a child ticket to an adult ticket), or travel classes are not available.
You can check the fare conditions, ticket validity, and available change options in the Omio app or your confirmation email.
If your fare allows changes, you can modify it through Your Bookings.
If you are unable to update your booking online, please contact our Customer Service, and we will be happy to assist you further.
Cancellation is available for most Movelia tickets, but the conditions depend on the fare you purchased. You can check the fare conditions, ticket validity, and available refund options in the Omio app or in your confirmation email.
If the fare conditions of your ticket allow for cancellation, you can easily do this through Your Bookings.
If you're experiencing issues with the online cancellation process, please contact our Customer Service team.
Unfortunately, delays and cancellations can sometimes affect bus services.
If your bus has been cancelled, please contact our Customer Service team. We'll contact Movelia on your behalf and help you find a solution.
- Infants: 0-3 years old. They travel free of charge on your lap. If you wish to reserve a seat for your infant, you will need to purchase a child fare ticket.
- Child: 4-11 years old. Child tickets are discounted.
- Adult: 11+
You can select your preferred seat during the booking process for most Movelia journeys.
All other seat reservations are automatically allocated at the time of booking, subject to availability. Groups of passengers in the same booking will be seated as close together as possible. On occasion seat reservations can be changed, but this is not guaranteed.
It's mandatory to print the tickets for all international routes. Tickets also need to be printed for national routes with the carriers Alsa, Hife, Autobuses la Unión, La Burundesa and Trasnportes Generales Comes.
For national routes with any other Movelia carrier, mobile tickets are accepted.
For passengers with disabilities, tickets should be booked directly with Movelia.
There are adapted vehicles where wheelchair users are able to travel in their own chair. These tickets must be reserved at least 48 hours in advance, at no additional cost on the Movelia website.
- Alsa: You can carry up to 20kg of luggage free of charge on national trips, and up to 50kg on international trips.
- Vibasa: There are no restrictions on luggage as long as larger suitcases are stored in the luggage compartment below the cabin.
On national trips, yes! However there are some conditions so please read the information on the Movelia website carefully before you travel.
Pets are not allowed to travel on international trips.
On national trips, bicycles are allowed by paying an extra charge, and you will need to book your ticket directly on the Movelia website as it is unfortunately not currently possible on Omio.
Bikes are not permitted on international trips.
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