Eurostar was first launched in 1994 and is the first and only high-speed train to travel from London to mainland Europe. Running through the Channel Tunnel (or the 'Chunnel' as it is known) from King’s Cross St. Pancras in London, Eurostar services are available to Paris, Lille, Brussels and Amsterdam.
The Eurostar has opened up European rail travel to UK passengers. It is now possible to travel to over 100 European cities by train.
Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:
- Semi-Flex (Standard and Standard Premier): With these fares, your ticket can be modified before departure subject to a fee and any price difference should the new ticket be more expensive. The change fee for a Standard ticket is 40€ and 50€ for a Standard Premier ticket.
- Full-Flex (Business Premier): The Business Premier fare allows you to modify your ticket without a fee, but subject to the price difference between you original ticket and the replacement.
Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!
Keep in mind that we have to apply the conditions set by our travel partner, Eurostar and that you will be informed of the price difference before the change is confirmed.
Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.
Whilst not all Eurostar tickets are refundable, you can easily check your options by looking at the fare types below:
- Semi-Flex (Standard and Standard Premier): Standard and Standard Premier tickets are amendable but non-refundable. Once the ticket is booked, it is possible to modify but not to cancel the ticket. No refund is permitted by Eurostar for these tickets.
- Full-Flex (Business Premier): A Business Premier ticket gives you the possibility to cancel your ticket free of charge before departure, and up to two months after departure. For all tickets to and from the Netherlands, refunds are only possible before the scheduled departure of the train.
Every Eurostar ticket is personal and specifies the name of the passenger. A ticket is therefore only valid for the passenger whose name is written on the ticket. Modifying a name on a Eurostar ticket is not possible.
Keep in mind that Eurostar tickets are non-transferable; if the passenger cannot use the ticket anymore, a new ticket will have to be purchased.
As Eurostar journeys are international, you will need to bring a valid ID or passport with you. Please take a moment to read the information on travel documents on Eurostar Website. For information regarding a visa or passport, we strongly recommend that you check with the embassy or consulate of your home country which documents are needed to travel.
If your ID or passport is in your maiden name but your ticket is in your married name, bring a copy of your marriage certificate with you.
You can choose between three different classes on Eurostar trains: Standard, Standard Premier and Business Premier.
Standard class: You can purchase snacks, drinks and meals on board at Café Métropole. When boarding the train in Standard class, you must arrive at the station between 45 minutes and an hour before departure.
Standard Premier: Seats have extra legroom and power sockets are provided. A complimentary meal and drinks will be served at your seat. When boarding the train in Standard Premier class, you must arrive at the station between 45 minutes and an hour before departure.
Business Premier: Reclining seats in a calm and spacious coach. A dedicated gate is offered for Business Premier tickets, which closes 10 minutes before departure of the train. A complimentary three-course onboard meal will be served at your seat. You will also have access to the Business Premier lounges and should you need a taxi upon arrival, a Eurostar agent onboard will book it for you.Further information can be found on the Eurostar website.
Unfortunately accidents can happen, and unexpected delays and cancellations do sometimes occur.
If your train is delayed, please complete the form here. Eurostar will then issue you with the correct compensation based on the extent of the delay encountered.
If your train is cancelled, in most cases you will receive an email from SNCB/Eurostar. In such cases, please contact their customer service and forward us the email sent by the train company if needed.
Not sure which ticket to book? With Eurostar, there are three age brackets which determine the price of your ticket:
- Infant = under 4 years old: Infants travel for free and without a ticket, providing each infant is seated on an adult’s lap during the journey.
- Child = 4-11 years old: Children on Eurostar trains need to have a ticket in their name. Please note that each child traveling will need to have their own passport to travel.
- Adult = 12+ (for passengers up to 25, a youth fare will be applied at checkout).
If you are traveling alone with more than one infant, one of the infants can travel for free and a child-fare ticket will need to be purchased for the other infant(s) traveling with you. When booking a child ticket for an infant, they will have a seat reserved on the train.
Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.
There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.
Should you wish to change your seat, you can do so on Eurostar’s website directly.
To log into your ticket, you will need to enter the 6-letter PNR on your ticket as well as the last name one of the passengers’ last name.
Once logged in, you can check which seats are available and select your preferred seat, depending on availability. Please note that you will need to print your ticket with the new seat assignment, as it will not be updated on your original Omio ticket.
Eurostar tickets are issued in a mobile format, you can therefore download your ticket by using the Omio app.
Please keep in mind that if you changed your seat on Eurostar’s website, your ticket will not be updated within the Omio application and you will have to print the replacement issued by Eurostar.
It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Eurostar directly.
Please take a moment to read the detailed information available here.
Assistance should be requested at least 48 hours before departure.
When travelling on a Eurostar train, there is no weight limit for your luggage, but keep in mind that your ticket will offer you a certain luggage allowance. Please take a few minutes to check how much luggage you can bring with you, by matching the age category and fare of your ticket to the information below.
Standard and Standard Premier (Adult tickets): With this ticket, you are allowed 2 pieces of luggage (backpack, bag, suitcase or ski equipment) as well as 1 small hand luggage.
Standard and Standard Premier (Children tickets): A child is allowed 1 piece of luggage (backpack, bag, suitcase or ski equipment) along with 1 small hand luggage.
Business Premier: When traveling in Business Premier, you can bring 3 pieces of luggage (backpack, bag, suitcase or ski equipment) and 1 small hand luggage.
Dimensions: Each piece of luggage (excluding hand luggage) cannot exceed 85 cm in length.
If you’re travelling with a stroller, you can take it on board free of charge, as long as it is folded and fits in the overhead racks.
With the exception of guide and assistance dogs, it is not possible to travel with a pet on board a Eurostar train.
If you’re traveling with a guide or assistance dog, they travel for free and will need a special ticket issued by Eurostar. Please note that there are a certain number of requirements in order for them to travel with you. To know more about the requirements and book a ticket for you and your dog, please read the information on Eurostar's website.
If you have a foldable bike, you can bring it with you on board free of charge (provided it doesn’t measure more than 85 cm). It will then be considered as one of the luggage pieces you are allowed. For larger bicycles, you can book a transportation service with Eurostar, called EuroDespatch. This will be an additional service that you will need to purchase separately from your ticket, either by calling Eurostar or sending an email to EuroDespatch@eurostar.com. You will find all the relevant information and extra cost on Eurostar's web page.
You can only take your bike on certain Eurostar routes, between London, Brussels and Paris and on specific trains between London and Amsterdam.
As bike transportation will require more time, it is strongly recommended to arrive at the registered luggage office in the station 90 minutes before departure of your train.
Are you a frequent traveler on Eurostar trains? You can become a member of Club Eurostar and enjoy the many advantages it offers.
With this program, every Eurostar ticket purchased allow you to earn points redeemable against future perks. There are different levels of membership, from ‘Classique’ to ‘Avantage’ and ‘Carte Blanche’. To read more information and know how to use your points earned with Club Eurostar, visit this page.