Your plans are changing and you need to amend your ticket? The date and time can be amended on your Eurostar ticket.
If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.
You have already made a booking? Match the name of the fare indicated on your ticket with the policies below to find out what conditions apply to you.
- Semi-Flex (Standard and Standard Premier): With these fares, your ticket can be modified before departure with a fee and eventual price difference, if the new ticket is more expensive. The change fee for a Standard ticket is 40€ and 50€ for a Standard Premier ticket.
- Full-Flex (Business Premier): The Business Premier fare will be your best companion for professional travels. It will allow you to modify your ticket without fees. Keep in mind that any price difference with the new ticket will be at your expense.
Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!
Keep in mind that we have to apply the conditions set by our travel partner, Eurostar and that you will be informed of the price difference before the change is confirmed.
Your plans are changing and you need to cancel your ticket? The possibility to do so will depend on the fare you selected during the booking process.
- Semi-Flex (Standard and Standard Premier): Standard and Standard Premier tickets are amendable but non-refundable. Once the ticket is booked, it is possible to modify but not to cancel the ticket; no refund is allowed by the provider for these tickets.
- Full-Flex (Business Premier): A Business Premier ticket gives you the possibility to cancel your ticket free of charge before departure, and up to two months after departure. For all tickets to and from the Netherlands, refunds are only possible before departure of the train.
If your ticket can be cancelled, feel free to call us and we will procced with the cancellation.
Every Eurostar ticket is personal and specifies the name of the passenger. A ticket is therefore only valid for the passenger whose name is written on the ticket. Modifying a name on a Eurostar ticket is not possible.
Keep in mind that Eurostar tickets are non-transferrable; if the passenger cannot use the ticket anymore, a new ticket will have to be purchased.
As Eurostar journeys are international, you will need to bring a valid ID or passport with you. Please take a moment to read the information on travel documents on Eurostat Website. For information regarding a visa or passport, we strongly recommend that you check with the embassy or consulate of your home country which documents are needed to travel.
If your ID or passport is in your maiden name but your ticket in your married name, bring a copy of your marriage certificate with you.
You can choose between three different classes on Eurostar trains: Standard, Standard Premier and Business Premier.
The Standard class will offer you a comfortable journey on board. You purchase snacks, drinks and meals on board at Café Métropole. When boarding the train in Standard class, you must arrive at the station between 45 minutes and an hour before departure.
The Standard Premier class will offer you a more comfortable seat in a relaxing atmosphere. You will also enjoy a light meal and drinks served at your seat, as well as magazines put at your disposal. When boarding the train in Standard Premier class, you must arrive at the station between 45 minutes and an hour before departure.
The Business Premier class will allow you to enjoy a reclinable seat in a calm and spacious coach to travel. A dedicated gate is offered for Business Premier tickets, which closes 10 minutes before departure of the train. A three-course onboard meal designed with Raymond Blanc will be served at your seat. You will also have access to the Business Premier lounges and should you need a taxi upon arrival, a Eurostar agent onboard will book it for you.
Should you wish to read more information about this, you can visit Eurostar’s website
If you are caught in that unpleasant scenario where your train is delayed or cancelled, you are of course entitled to claim compensation.
If your train is delayed, please complete the form on SNCB’s website. SNCB will be directly in contact with you once your request has been processed.
If your train is cancelled, in most cases you will receive an email from SNCB/Eurostar/ In such cases, please contact their customer service and forward us the email sent by the train company if needed.
Please take a moment to read the following information before booking. We understand it can be difficult to navigate different age categories depending on the travel provider’s policies.
For Eurostar travelers, three age categories are available.
- Infant - under 4 years old: Infants travel for free and without a ticket, providing each infant is seated on an adult’s lap during the journey.
If you are traveling alone with more than one infant, one of the infants can travel for free and a child-fare ticket will need to be purchased for the other infant(s) traveling with you. When booking a child ticket for an infant, they will have a seat reserved on the train.
- Child - 4 to 11 years old: Children on Eurostar trains need to have a ticket in their name and a seat reserved. Please note that each child traveling will need to have their own passport to travel.
With Eurostar, you will always be assigned a seat. You can select a preference for your seat during the booking process, but these choices cannot be guaranteed. Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.
Should you wish to change your seat, you can do so on Eurostar’s website directly, under the section ‘Manage my booking’.
To log into your ticket, you will need to enter the 6-letter PNR on your ticket as well as the last name one of the passengers’ last name.
Once logged in, you can check which seats are available and select your preferred seat, depending on availability. Please note that you will need to print your ticket with the new seat assignment, as it will not be updated on your Omio ticket as well as on the ‘My Bookings’ section.
Eurostar tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email in Omio. You can download your ticket on the Omio app.
Please keep in mind that if you changed your seat on Eurostar’s website, your ticket will not be updated in your ‘My Bookings’ section on Omio.You will then need to print your ticket.
If you're a passenger with disabilities, Eurostar will assist you during your journey, at the station and onboard the train.
If you’re accompanying a passenger with disabilities, Eurostar offers special ticket options for companions and carers.
In order to book your ticket(s), we kindly suggest that you book with Eurostar directly. Please take a moment to read the detailed information for Eurostar Special Travel needs page
In such cases, we kindly suggest that you book directly with Eurostar.
When travelling on a Eurostar train, there is no weight limit for your luggage, but keep in mind that your ticket will offer you a certain luggage allowance. Please take a few minutes to check how much luggage you can bring with you, by matching the age category and fare of your ticket to the information below.
Coming back from holidays with good wine or perfume? It’s not a problem on Eurostar, as there is no restrictions as for liquids to take onboard the train.
- Standard and Standard Premier (Adult tickets): With this ticket, you are allowed 2 pieces of luggage (backpack, bag, suitcase or ski equipment) as well as 1 small hand luggage.
- Standard and Standard Premier (Children tickets): A child is allowed 1 piece of luggage (backpack, bag, suitcase or ski equipment) along with 1 small hand luggage.
- Business Premier: When traveling in Business Premier, you can bring 3 pieces of luggage (backpack, bag, suitcase or ski equipment) and 1 small hand luggage.
Every piece of luggage (excluding hand luggage) cannot be more than 85 cm long.
If you’re travelling with a stroller, you can carry it on board free of charge, as long as it is folded and fits on the overhead racks.
With the exception of guide and assistance dogs, it is not possible to travel with a pet onboard a Eurostar train.
If you’re traveling with a guide or assistance dog, they travel for free and will need a special ticket is issued by Eurostar. Please note that there are a certain number of requirements in order for it to travel with you. To know more about the requirements and book a ticket for you and your dog, please read the information on Eurostar’s website.
If you have a foldable bike, you can bring it with you onboard free of charge, as long as it doesn’t measure more than 85 cm long when folded. It will then be considered as one of the luggage pieces you are allowed on the train.If it measures more than this, you will need to pay an extra fee and send it using EuroDespatch.
If you have an assembled bike, you can book a transportation service with Eurostar, called EuroDespatch. This will be an additional service you will need to purchase separately from your ticket, either by calling Eurostar or sending an email to EuroDespatch@eurostar.com.
You will find all the relevant information and extra cost on Eurostar’s page.
You can only take your bike on certain Eurostar routes, between London, Brussels and Paris and on specific trains between London and Amsterdam.
As bike transportation will require more time, it is strongly recommended to arrive at the registered luggage office in the station 90 minutes before departure of your train.
Frequent traveler on Eurostar trains? You can become a member of Club Eurostar and enjoy the many advantages it offers for you.
With this program, every Eurostar ticket purchased allow you to earn points, to use towards perks on advantages for your journey with Eurostar.There are different levels of membership, from ‘Classique’ to ‘Avantage’ and ‘Carte Blanche’. To read more information and know how to use your points earned with Club Eurostar, visit this page.