Unfortunately, not all tickets can be changed.
Ordinaria tickets can be changed once up to the day before departure.
Trenord tickets can’t be changed.
Intercity and Freccia trains:
Same day return tickets can change their departure time before departure.
Economy tickets can change their date and time before departure.
Base tickets can be changed up to 1 hour after departure for free but only at the ticket office of the departure station.
Super Economy, 2x1 special offer tickets can’t be changed.
Eurocity and Thello trains (international):
Adult and Standard tickets for connections between Italy and Switzerland can be changed up to departure.
Thello tickets can be changed up to 24 hours before departure.
Mini, Smart, Smart 2 tickets and connections between Austria and Germany can’t be changed.
If your ticket can be changed, give us a call and we’ll update it for you.