The possibility to cancel your ticket or not will depend on different factors such as: the type of train, the type of journey and the fare of your ticket:

Regional trains:

Ordinaria: The ticket can be cancelled until 23:59 on the day before departure, subject to a 20% penalty and if it's value is above 10€.
Tickets from/to Fiumicino Airport are not eligible for cancellation.
Trenord: These tickets are non-cancellable.

Intercity and Freccia trains:

Super Economy, Economy, 2x1 special offer, Same day return: These tickets cannot be cancelled and are non-refundable.
Base: These tickets can be cancelled before departure with a 20% penalty. After departure cancellation is not allowed.

Eurocity and Thello trains (international):

Mini / Smart / Smart 2: These tickets cannot be cancelled or refunded.
Adult/Standard: These tickets can be cancelled, subject to a penalty.

If the fare on your ticket(s) allows for a cancellation, you can cancel it through our cancellation page.

If you encounter an issue during the cancellation process, feel free to call us.