There are two different situations regarding ticket policies with SNCF:
Mobile-tickets: To be used on domestics journeys.
Printed tickets: To be used for international journeys.
We recommend you to print your ticket in case your device is running out of battery, also, make sure that you travel with an ID as it may be requested by the controllers.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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