Changes to the date and time of your journey are dependent on the fare type selected. You can easily check your options by checking your ticket against the fare types below:
- Non-flex (Standard Mini): If you wish to travel at minimum cost, this is the best fit for you. The Standard Mini offers the cheapest tickets for a Thalys train.
- Semi-Flex (Standard and Comfort): This fare will allow you to have more flexibility when traveling.Your ticket can be modified, with a 15€ change fee and the eventual price difference with the new ticket, if more expensive.
- Full-Flex (Premium): The Premium fare will allow you the most flexibility and will be the best companion for all your professional travels. You can modify your ticket without fees before departure. Please keep in mind that if the new ticket is more expensive, you will need to cover the price difference.
In order to change your ticket, give us a call so we can handle any amendments over the phone.
Life is chaotic and we understand that sometimes plans change. If the fare type of your ticket allows for cancellation, you can easily do this through your bookings page.
Whilst not all Thalys rail tickets are refundable, you can easily check your options by looking at the fare types below:
- Non-Flex (Standard Mini): Want to travel at a low cost? Then the Standard Mini is the fare for you. It will offer you the cheapest fare for a Thalys ticket. Keep in mind that once the ticket is booked, there is no possibility to cancel it.
- Semi-flex (Standard and Comfort): With this fare, you can cancel your ticket with a 50% refund.
- Full-flex (Premium): This fare will be the best option for your professional travels. You can cancel a Premium ticket without fees before departure, and subject to a 50% cancellation fee up until 2 months after departure.
All Thalys tickets include the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a Thalys ticket is not possible.
For all passengers, it is always strongly advised when travelling to bring with you a valid ID. On domestic as well as international journeys, the controller may ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.
If you have a discount card valid for Thalys-operated journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.
You can chose three different classes on Thalys trains: Standard, Comfort and Premium.
Standard class: standard seats, Wi-Fi access, power sockets. You will also be able to purchase food and drinks at Thalys Welcome Bar on board the train.
Comfort class (1st): Access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train.
Premium class: Dedicated entrance, access to first class section, larger ergonomic seats, Wi-Fi access, power sockets. You will also have access to the Thalys Welcome Bar on board the train. You can also order a meal, which will be served at your seat.
At the coach entrance, a selection of international newspapers and magazines will be offered for your trip.
You can contact an agent to book a taxi service once you arrive in Paris or Brussels, and will have access to the Thalys lounges in Paris, Brussels, Cologne and Düsseldorf. To find more information on the lounges and opening hours you can click here.
Thalys is part of SNCB. For delayed or cancelled Thalys trains, you can submit a compensation form with SNCB by clicking here.
Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.
Tips: If your train was delayed and you used the ticket, select ‘I traveled and my train was delayed’on the form.
If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.
In case of strike: In case of a strike or any other travel disruption leading to a train cancellation, Thalys will in most cases send you an email to inform you of the cancellation. Please contact our Customer Service and we will able to help you.
Not sure which ticket to book? With Thalys, there are three age brackets which determine the price of your ticket:
- Infant = under 4 years old: infants can travel for free on the lap of an adult with a valid ticket. If they require an individual seat, a child's ticket should be purchased.
- Child = 4-11 years old: you can book a ticket with the child fare until the day before their twelfth birthday.
- Adult = 12+
Seat reservations are automatically allocated at the time of booking subject to availability. Groups of passengers in the same booking will be seated as close together as possible.
There is an option to choose your seating preference when booking and this is taken into account when possible, but these choices cannot be guaranteed. Please note that changing s seat reservation is not possible.
Thalys tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email. You can also download your ticket on the Omio app should you wish.
It is not currently possible to book the required services for passengers requiring assistance through Omio, therefore we would recommend that you place the booking with Thalys directly.
Assistance should be requested at least 24 hours before departure on national journeys and 48 hours in advance for international travel via phone (+32 (0)2 528 28 28) or by using the online form.
Passengers in wheelchairs will automatically be assigned a Premium service at the Standard fare rate. Wheelchairs should not exceed 75 cm (length) and 125 cm (height), have a turning circle of more than 150 cm or exceed 300 kg in weight (inclusive of the occupant and luggage). Please keep in mind that electric wheelchairs are accepted onboard but not wheelchairs with a combustion engine.
If you are accompanying a passenger with a disability, you can also benefit from a special fare with Thalys. This service is not available online, you will need to call Thalys or make your reservation at the station.
All Thalys passengers are allowed 2 pieces of luggage (not exceeding 75x53x30 cm) and a single piece of hand luggage. There is no weight limit, but keep in mind that you will need to be able to carry all your luggage yourself.
If you have a special piece of luggage such a musical instrument or a folded stroller, you can take it with you free of charge. This item will then be considered as one of the 2 pieces of luggage you’re allowed on board.
Yes! If your pet weighs less than 6 kg and can be carried in a travel carrier not exceeding 45x30x25 cm, you can travel with your companion animal free of charge. If your pet weighs more than 6 kg, you will need to purchase a ticket for them. Dogs will require a muzzle and will need to be leashed for the duration of the journey.
You can purchase a pet ticket at stations selling international tickets or via the SNCB contact center.
All guide dogs and assistance dogs travel for free on Thalys trains.
Yes! However the conditions depend on the type of train you are travelling, so please be sure to read the following conditions below:
You will need to be at the platform 30 minutes prior to departure in order to take your bike on board.
If your bike is assembled, both wheels will need to be removed and the bike must be stored in a soft bag not exceeding 135x85x30 cm in size.
If you have a disassembled bike, it will be considered as a standard luggage item as long as its dimensions don’t exceed 75x53x30 cm.
Comments
0 comments
Please sign in to leave a comment.