Your plans have changed and you need to amend your ticket?
Changes with a Thalys ticket depends of the type of fare. As a general rule, the cheaper the fare, the least flexibility it will allow.
If you have not booked your ticket yet, check the different options offered to you and choose the one that suits your needs before payment.
You have already made a booking? Please take a moment to read the information relevant for you, by matching the name of the fare indicated on your ticket with the policies below:
- Non-flex (Standard Mini): If you wish to travel at minimum cost, this is the best fit for you. The Standard Mini offers the cheapest tickets for a Thalys train.
- Semi-Flex (Standard and Comfort): This fare will allow you to have more flexibility when traveling.Your ticket can be modified, with a 15€ change fee and the eventual price difference with the new ticket, if more expensive.
- Full-Flex (Premium): The Premium fare will allow you the most flexibility and will be the best companion for all your professional travels. You can modify your ticket without fees before departure. Please keep in mind that if the new ticket is more expensive, you will need to cover the price difference.
Should your ticket fare allow for changes, contact our customer service as quickly as possible, preferably via phone. You can also reach us using the live chat or alternatively the web form. Our team of experts will gladly modify your booking and provide you with your new tickets!
Keep in mind that we have to apply the conditions set by our travel partner, Thalys and that you will be informed of any price difference before the change is confirmed.
Your plans have changed and you need to cancel your ticket? The possibility to do so will depend on the fare selected during the booking process. Keep in mind that, as a general rule, the cheapest fare will offer the least flexibility.
- Non-Flex (Standard Mini): Want to travel at a low cost? Then the Standard Mini is the fare for you. It will offer you the cheapest fare for a Thalys ticket. Keep in mind that once the ticket is booked, there is no possibility to cancel it.
- Semi-flex (Standard and Comfort): With this fare, you can cancel your ticket with a 50% refund.
- Full-flex (Premium): This fare will be the best option for your professional travels. You can cancel a Premium ticket without fees before departure, and subject to a 50% cancellation fee up until 2 months after departure
All Thalys tickets include the name of the passenger. A ticket is therefore only valid for the passenger whose name is specified on the ticket. Modifying a name on a Thalys ticket is not possible.
For all passengers, it is imperative when travelling to bring with you a valid ID. As Thalys journeys are cross-border, the controller will ask you to present an ID when checking your ticket. Please keep in mind that the name on the ticket must match the name on the ID.
If you have a discount card valid for Thalys-operated journeys, don't forget to bring it with you. You will be required to present it with your ticket when being inspected.
You can chose three different classes on Thalys trains: Standard, Comfort and Premium.
The Standard class will offer you a comfortable seat and access to Wi-Fi on board, as well as individual power sockets. You will also be able to purchase food and drinks at Thalys Welcome Bar on board the train.
The Comfort class is the best fit for you if you want to enjoy a calm and more comfortable environment to travel. You will have a larger seat, enjoy faster Wi-Fi during your journey. You will also have access to the Thalys Welcome Bar on board the train.
The Premium class will be your best companion for professional travels. It will allow you to travel in a calm environment and enjoy the comfort of a larger seat, have access to faster Wi-Fi onboard and an individual power socket. You can also order a meal, which will be served at your seat.
At the coach entrance, a selection of international newspapers and magazines will be offered for your trip.
You can contact an agent to book a taxi service once you arrive in Paris or Brussels, and will have access to the Thalys lounges in Paris, Brussels, Cologne and Düsseldorf. To find more information on the lounges and opening hours you can click here.
Thalys is part of SNCB. For delayed or cancelled Thalys trains, you can submit a compensation form online with SNCB.
Once the form is submitted, SNCB Customer Relations department will be in contact with you when your request is processed.
If your train was delayed and you used the ticket, select on the form ‘I travelled and my train was delayed’.
If your train was delayed or cancelled and you didn’t use the ticket, make sure to select the options ‘I did not travel’ and ‘Train cancelled or delayed’.
In case of strikeIn case of a strike or any other travel disruption leading to a train cancellation, Thalys will in most cases send you an email to inform you of the cancellation. Please contact our Customer Service and we will able to help you.
- Infant - under 4 years old: infants can travel for free and don’t necessarily need a ticket, provided they don’t occupy a seat. Each infant will then have to travel on an adult’s lap during the journey.
- Child - 4-11 years old: you can book a ticket with the child fare until the day before their twelfth birthday.
- Adult fare (on Omio) from 12 on.
There is a youth fare available only on Thalys for passengers between age 12 and 25 years-old.
With Thalys, you will always be assigned a seat. You can select a preference for your seat during the booking process, but these choices cannot be guaranteed. Seats are assigned automatically based on availability. Groups of passengers in the same booking will be seated as close together as possible.Preferences can be selected when booking and are taken into account as much as possible, but these choices cannot be guaranteed. Changing seat reservations is not possible.
Thalys tickets can be used on mobile devices and do not need to be printed, unless stated otherwise in your confirmation email in Omio. You can download your ticket on the Omio app.
Whether you're a passenger with disabilities or a passenger accompanying, Thalys will assist you during your journey.
Passengers in wheelchairs will automatically assigned a Premium service at the Standard fare. You will have more room with access to adapted toilets, and any purchased meal will be served at your seat.
If assistance is needed to board the train, you will need to contact Thalys and inform them at least 48 hours before departure, via phone at +32 (0)2 528 28 28 or with the help of the online form.
To board with a wheelchair, it must not exceed certain dimensions: 75 cm (length) and 125 cm (height), a turning circle of 150 cm. Maximum weight of 300 kg with occupant and luggage is a limit (with occupant and luggage). Please keep in mind that electric wheelchairs are accepted onboard but not wheelchairs with a combustion engine.
If you are accompanying a passenger with a disability, you can also benefit from a special fare with Thalys. This service is not available online, you will need to call Thalys or go directly at the station.
When travelling on a Thalys train, you are allowed 2 pieces of luggage (not exceeding 75x53x30 cm) and a hand luggage. There is no weight limit, but keep in mind you need to be able to carry all your luggage yourself.
If you have a special piece of luggage, such a music instrument in its case or a folded stroller, you can also carry it free of charge. It’s then considered as one of the 2 pieces of luggage you’re allowed onboard.
You can bring your cat or dog with you when traveling on Thalys trains. If your pet weighs less than 6 kg and can be carried in a travel carrier not exceeding 45x30x25 cm, you can travel with it free of charge. If you pet weighs more than 6 kg, you will need to purchase a ticket and have a muzzle and leash on during the entire length of the journey.
You can purchase a pet ticket at stations selling international tickets or via the SNCB contact Center.
All guide dogs and assistance dogs travel for free on Thalys trains.
You can travel in a Thalys train with your bike, taking into consideration a few elements. Keep in mind that there is limited space for them on board the train and that you will need to be at the platform 30 minutes prior to departure.
If your bike is assembled, both wheels will need to be removed and the bike must be stored in a non rigid bag not exceeding 135x85x30 cm.
If you have a disassembled bike, it will be considered as a standard luggage item as long as its dimensions don’t exceed 75x53x30 cm.