If you experience a booking error, we guarantee that you will be refunded in full. When exactly you will receive your refund depends on which payment method you used:
Credit card: Failed payments are blocked for 72 hours and released back to you after this time.
PayPal: Your money should be refunded immediately. If after a couple of hours you haven’t received it, please contact us directly.
Direct bank transfer (Ideal, Sofort): Your money will be automatically refunded but may take up to 15 working days, depending on your bank.