Unfortunately not all tickets can be cancelled.
- Off-Peak, Super Off-Peak and Anytime tickets can be refunded for a £10 fee.
- Advance tickets can be refunded for a £10 fee per passenger per leg only if a new ticket has already been purchased for the same journey at a new time.
To cancel your ticket visit our cancellation page to submit your request and claim your refund.
If you have any problems at all, just call us, we’re more than happy to help.