If your train has been cancelled, delayed or suppressed due to a strike or any other event, you can go to SNCF's website and fill the compensation form or you can send us an email and we will submit the compensation claim on your behalf.
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide: your booking number or email
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.