Tickets can be cancelled up to 72 hours before departure for a 25% fee, between 72 hours and 6 hours before for a 50% fee.
Between 6 hours and 15 minutes before departure, tickets can be cancelled in exchange for a voucher for up to 100% of the ticket price.
Tickets cannot be cancelled less than 15 minutes before departure.
To cancel your ticket, first check your cancellation options above and submit your request to claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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