Unfortunately not all tickets can be cancelled.
Fully Flexible tickets can be cancelled up to 72 hours before departure for a £5 fee.
Standard and Restricted tickets cannot be cancelled.
To cancel your ticket visit your bookings to submit your request and claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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