Unfortunately not all tickets can be cancelled.
Flex and Day Return tickets can be modified up until departure.
Economy tickets can be modified up until departure for a 20% fee.
Low Cost tickets can only be modified once at least 3 days before departure for a 50% fee.
To cancel your ticket visit our cancellation page to submit your request and claim your refund.
If you have any problems at all, start a chat with us or just call us, we’re more than happy to help.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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