Unfortunately not all tickets can be cancelled.
Flex and Day Return tickets can be modified up until departure.
Economy tickets can be modified up until departure for a 20% fee.
Low Cost tickets can only be modified once at least 3 days before departure for a 50% fee.
To cancel your ticket visit our cancellation page to submit your request and claim your refund.
If you have any problems at all, start a chat with us or just call us, we’re more than happy to help.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-2200 (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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