Unfortunately not all tickets can be cancelled.
ÖBB Standard tickets can be cancelled before the first day of their validity. However, downloaded tickets cannot be cancelled.
Sparschiene tickets cannot be cancelled.
To cancel your ticket, check your cancellation options above then submit your request and claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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