Unfortunately not all tickets can be cancelled.

Promo+ tickets can be cancelled before departure, for a 30% fee.

Flexible tickets can be cancelled before departure, for a 5% fee.

General tickets can be cancelled before departure, for a 15% fee.

Ida y Vuelta tickets can be cancelled together for a 15% fee or separately for a 40% fee.

Essential tickets can be cancelled before departure, for a 50% fee.

Flexi tickets can be cancelled for free 24 hrs before departure and a 10% fee afterwards.

Promo tickets can’t be 

To cancel your ticket visit our cancellation page to submit your request and claim your refund.
If you have any problems at all, just call us, we’re more than happy to help.