Unfortunately not all tickets can be cancelled.

ALSA:

Standard tickets can be cancelled up to 48 hours before departure for free, between 48 and 24 hours in advance for a 20% fee and between 24 and 2 hours before for a 30% fee. It cannot be cancelled less than 2 hours before departure.

AVANZA and VIABASA:

Standard tickets can be cancelled up to 48 hours before departure for a 10% fee and between 48 and 2 hours before departure for a 20% fee.

Reduced fare, Minimum and Promotion tickets cannot be cancelled.

To cancel your ticket visit our cancellation page to submit your request and claim your refund.

If you have any problems at all, just call us, we’re more than happy to help.