Unfortunately not all tickets can be cancelled.

ALSA:

Standard tickets can be cancelled up to 48 hours before departure for free, between 48 and 24 hours in advance for a 20% fee and between 24 and 2 hours before for a 30% fee. It cannot be cancelled less than 2 hours before departure.

AVANZA and VIABASA:

Standard tickets can be cancelled up to 48 hours before departure for a 10% fee and between 48 and 2 hours before departure for a 20% fee.

Reduced fare, Minimum and Promotion tickets cannot be cancelled.

To cancel your ticket visit your bookings to submit your request and claim your refund.