Unfortunately not all tickets can be cancelled.
125 - Standard tickets can be cancelled up to the day before departure.
2361 - Daycard tickets can sometimes be cancelled, get in touch with us and we can check for you.
80040 - Saverday and 4004 Supersaver tickets cannot be cancelled.
Please check your cancellation options above and submit your request to claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-2200 (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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