Unfortunately not all tickets can be cancelled.
Premium tickets can be cancelled for free before departure and for a 50% fee up to 2 months after departure.
Standard and Comfort tickets can be cancelled for a 50% fee.
Standard Mini tickets cannot be cancelled.
To cancel your ticket visit your bookings page to submit your request and claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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