Unfortunately not all tickets can be cancelled.
Refundable Fare (Resan kan ombokas/återbetalas) tickets can be cancelled and refunded before departure.
Non-Refundable Fare (Resan kan inte ombokas/återbetalas) tickets cannot be cancelled or refunded.
To cancel your ticket, please check your cancellation options above and submit your request and claim your refund.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English from 0900-1730, Monday to Friday (CET).
Booking Changes
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
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