If your train was cancelled:
You should receive an email from Eurostar if your train was cancelled. In this case, please contact their customer service team and forward us the email if stated.
If your train was delayed:
You can claim compensation by filling out the form on SNCB’s website.
SNCB will contact you directly when your request has been processed.
You can get all details about your carrier policies in Your bookings. Retrieve a booking and manage it!
Please, consider that this number is not a general one. It connects to “Changes in my booking” department.
Please, be ready to provide:
your booking number or email
Working Hours
Phone service is available in English
24 hours 7 days a week.
Booking Amendments
Due to the fact that booking changes can involve multiple steps and because travel providers can update their prices, we would recommend that you give us a call if you wish to change your booking.
Comments
0 comments
Please sign in to leave a comment.