Iryo is the first private Spanish high-speed company operating on the routes from Madrid to Barcelona, Zaragoza and Valencia.
98% of Iryo trains are 100% recyclable!
Do you need a change of your ticket? With Iryo, multiple changes are supported on all fares. See the full fare policies below:
INICIAL Class:
- Flexible: Changes are possible up to 30 minutes before departure. Fees of 15% plus the difference in price.
SINGULAR Class:
- Flexible: Changes are possible up to 30 minutes before departure. No fees but the difference in price must be paid.
- Only You Flexible: Changes are possible up to 24 hours before departure. No fees but the difference in price must be paid.
- Abierta / Only You Abierta: Free changes up to 30 mins before departure.
INFINITA Class:
- Flexible / Bistro Flexible: Changes are possible up to 30 minutes before departure. No fees but the difference in price must be paid.
- Abierta / Bistro Abierta: Free changes up to 30 minutes before departure.
In order to change your ticket, please contact us so that we can assist with this.
Cancellations can be made up to 30 minutes before the scheduled departure time and are supported on our cancellation page.
Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.
INICIAL Class:
- Flexible: 20% fee if cancelled 7 days before departure. 30% fee if less than 7 days before departure.
SINGULAR Class:
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Flexible / Only You Flexible: 15% fee if cancelled 7 days before departure. 25% fee if less than 7 days before departure.
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Abierta / Only You Abierta: 10% fee if cancelled 7 days before departure. 20% fee if less than 7 days before departure.
INFINITA Class:
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Flexible / Bistro Flexible: 5% fee if cancelled 7 days before departure. 10% fee if less than 7 days before departure.
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Abierta / Bistro Abierta: No fees if cancelled 7 days before departure. 5% fee if less than 7 days before departure.
Name changes are not permitted, but small typo fixes are possible. To correct or modify the name on a ticket in the event that it has been entered incorrectly by mistake, you can do so by contacting our Customer Service or at the Iryo ticket counter in the station.
- Singular: Comfortable seats, individual armrests, a power source and USB connection.
- Infinita: Gran Confort XL highly comfortable seats, individual armrests, a power source and USB connection.
- Singular Only YOU: Gran Confort XL highly comfortable seats, individual armrests, a power source and USB connection.
- Inicial: Comfortable seats, individual armrests, a power source and USB connection.
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding Iryo tickets:
- Infant: 0-3 years. Travel free of charge without occupying a seat.
- Child: 4-13 years.
- Adult: 14+ years old.
Seats are assigned automatically and cannot be changed by us. You will receive specified seats on your PDF ticket according to the booked fare.
The ticket can either be printed or shown on a mobile device.
Please see the Iryo accessibility page here for more information.
Passengers should arrive at the station 30 minutes before the train departs in order to board. Two minutes before the train departs the doors will shut, and no one may board.
If you use a wheelchair, it must be foldable for transport purposes. If you have other mobility issues, you can request a wheelchair to enable your transit through the station and to board and alight from trains.
You may take up to 3 pieces of luggage so long as they fit in the space provided without interfering with the security measures on board the train. These 3 pieces can be:
- 2 pieces with a maximum size of 85x55x35cm
- A piece of hand luggage with a maximum size of 36x27x15cm
The total weight of the 3 pieces must not exceed 25kg.
Two pushchairs per ticket are permitted on trains, with a maximum of 2 pushchairs per coach.
- A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.
- Pets must remain inside their travel cage throughout the entire journey. The travel cage must not exceed the following measurements: 60x35x35cm.
- Pet transport comes at an additional cost and must be paid for before the trip.
- There is no additional cost for guide dogs and assistance dogs, and they are not subject to weight or transport restrictions and may travel with their owner.
- Each customer may take a bicycle or electric scooter for free so long as they are disconnected, disassembled and stored in a properly sealed bag.
- In both cases, the dimensions must not exceed 90x120x40 and must not be dangerous or inconvenient to other travellers. One bicycle per coach is permitted.
- General Large Family discount card
- Special Large Family discount card
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