Iryo is the first private Spanish high-speed company operating on the routes from Madrid to Barcelona, Zaragoza and Valencia.
98% of Iryo trains are 100% recyclable!
Do you need a change of your ticket? With Iryo, multiple changes are supported on all fares. Itinerary changes are not possible. See the full fare policies below:
INICIAL:
- Flexible: Ticket can be exchanged for a €10 fee (plus fare difference, if applicable) up to 30 minutes before departure. Departure time can be changed for the same departure date (price difference applies).
SINGULAR:
- Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
- Abierta: Free changes up to 30 minutes before departure.
SINGULAR ONLY YOU:
- Flexible: Changes are possible up to 24 hours before departure (price difference applies). Departure time for the same date can be changed for free.
- Abierta: Free changes up to 30 minutes before departure.
INFINITA BISTRO:
- Flexible: Tickets can be exchanged (paying fare difference if applicable) up to 30 minutes before departure.
- Abierta: Free changes up to 30 minutes before departure.
To change your ticket, you can modify it yourself via the Your Bookings page, or contact us so that we can assist you.
Cancellations can be made up to 30 minutes before the scheduled departure time through Your Bookings.
Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.
INICIAL:
- Flexible: Ticket can be cancelled and refunded up to 7 days before departure for a fee of 30% of the ticket price. After this period, the ticket cannot be cancelled.
SINGULAR:
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Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.
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Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.
SINGULAR ONLY YOU:
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Flexible: 15% fee if cancelled 7 days before departure. 25% fee up to 30 minutes before departure.
- Abierta: 10% fee if cancelled 7 days before departure. 20% fee up to 30 minutes before departure.
INFINITA BISTRO:
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Flexible: 5% fee if cancelled 7 days before departure. 10% fee up to 30 minutes before departure.
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Abierta: No fees if cancelled 7 days before departure. 5% fee up to 30 minutes before departure.
The passenger's name is printed on your Iryo ticket. If, for some reason, the name is wrong or the passenger has changed, most tickets do allow name changes. You can do this at the Iryo ticket counter in the station or by contacting us.
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INICIAL: Comfortable seats, individual armrests, Wi-Fi, a power source and a USB connection.
- SINGULAR: Comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- SINGULAR ONLY YOU: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection and lounge access.
- INFINITA BISTRO: Gran Confort XL highly comfortable seats, individual armrests, Wi-Fi, a power source, a USB connection, lounge access, and a free meal (The default menu offered is the Infinita Bistro menu. If you wish to switch to another menu, please contact Iryo at least 24 hours in advance; subject to availability).
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding Iryo tickets:
- Infant: 0-3 years. Travel free of charge without occupying a seat.
- Child: 4-13 years.
- Adult: 14+ years old.
Seats are assigned automatically, and you will receive specified seats on your PDF ticket according to the booked fare. Although seat reservations cannot always be changed, please contact us, and we will be more than happy to assist you with this.
The ticket can either be printed or shown on a mobile device.
Please see the Iryo accessibility page here for more information.
Passengers should arrive at the station 30 minutes before the train departs in order to board. Two minutes before the train departs the doors will shut, and no one may board.
If you use a wheelchair, it must be foldable for transport purposes. If you have other mobility issues, you can request a wheelchair to enable your transit through the station and to board and alight from trains.
You may take up to 2 pieces of luggage so long as they fit in the space provided without interfering with the security measures on board the train.
INICIAL:
Two pieces of luggage are allowed:
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
SINGULAR & SINGULAR ONLY YOU:
Three pieces of luggage are allowed:
- 1 suitcase max size 70x55x35 cm
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
INFINITA BISTRO:
Three pieces of luggage are allowed:
- 1 suitcase max size 70x55x35 cm
- 1 suitcase max size 55x35x25 cm
- Handbag max size 36x27x15 cm
- A maximum of one pet or domestic animal per person whose weight does not exceed 10 kilos is permitted.
- Pets must remain inside their travel cage throughout the entire journey. The travel cage must not exceed the following measurements: 60x35x35cm.
- Pet transport comes at an additional cost and must be paid for before the trip.
- There is no additional cost for guide dogs and assistance dogs, and they are not subject to weight or transport restrictions and may travel with their owner.
- All pet conditions can be found on Iryo's website here.
- Each customer may take a bicycle or electric scooter for free so long as they are disconnected, disassembled and stored in a properly sealed bag.
- In both cases, the dimensions must not exceed 90x120x40 and must not be dangerous or inconvenient to other travellers. One bicycle per coach is permitted.
- For more information, please see Iryo's website here.
Iryo believes that sustainable connectivity is achievable and works every day to make it a reality. They aim to lead the integration of various sustainable transportation modes so that the entire journey from start to finish meets the highest environmental standards.
- You can read more about Iryo’s sustainability initiatives on their website here.
- General Large Family discount card
- Special Large Family discount card
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