Comboios de Portugal is a state-run company owned by the Portuguese government. It operates in almost the entire country and is Portugal’s largest land transport operator.
It is not possible to make direct changes to a Comboios de Portugal ticket.
Normal Fare tickets can simply be cancelled, and a new ticket can then be purchased for the desired route, time or date.
Whilst not all Comboios de Portugal tickets are refundable, you can check your options depending on the fare you selected:
Promo Fare: Non-refundable.
Normal Fare: Unused tickets can be refunded without a fee up to 15 minutes before departure of the outbound train. Tickets are non-refundable after this period.
If the fare type of your ticket allows for cancellation, you can easily do this through Your Bookings.
Cancellations can also be made by contacting our Customer Service team here. Any ticket issued may be cancelled and refunded according to the conditions set out in the description of the fare purchased.
Name changes are not permitted, but if you have selected a Normal Fare ticket, you will be able to cancel your ticket and purchase a new one with the desired name change.
First-class Conforto: If you’d like to enjoy unmatched comfort on a Comboios de Portugal train, be sure to reserve a Conforto class seat. In this class, you’ll enjoy extra-comfortable seats, ample legroom, folding tables, vending machines, a bar car, a media centre, audio and visual media outlets, and free Wi-Fi.
Second-class Turistica: If you’d like to travel affordably aboard a Comboios de Portugal train, you should reserve a Turistica seat. Although its seats are not as spacious as those found in Conforto class, the seats found in Turistica are similarly comfortable. By booking this class, you’ll enjoy access to a limited number of vending machines, a bar car, and strong internet access.
Unfortunately, incidents can happen, and unexpected delays and cancellations do sometimes occur.
Please contact us if you have experienced a delay, cancellation, or strike, and we will be more than happy to contact Comboios de Portugal on your behalf to try and get a resolution for you.
For more information on any announced disruptions, you can visit our Disruptions Page.
When booking train tickets for children, we know it can be complicated regarding what age category they fall into in the online ticket world.
These are the age policies regarding Comboios de Portugal tickets:
- Infant: 0-3 years. Travel free of charge without occupying a seat.
- Child: 4-13 years.
- Adult: 13+ years old.
Children above 14 years but below 18 years can travel by themselves on Comboios de Portugal trains, provided they are dropped off and picked up from their departure and arrival stations by adults with identification.
Seats are assigned automatically and cannot be changed. You will receive specified seats on your PDF ticket according to the booked fare.
Passengers in a group booking will be assigned seats together when possible.
Tickets are issued as a PDF file, and can either be printed or shown on a mobile device.
As a company, Comboios de Portugal is committed to being inclusive with all customers. To cater to disabled passengers, it has invested in ramps, wheelchairs, and professionals sensitive to the needs of disabled persons. If you’re disabled or have limited mobility, you can count on feeling safe and comfortable onboard a Comboios de Portugal train.
Please visit the Comboios de Portugal accessibility page here for more information.
On a Comboios de Portugal train, you are allowed to carry hand luggage free of charge, so long as the bags fit into the luggage racks provided.
For excess luggage, please see Comboios de Portugal's website here.
On your preferred Comboios de Portugal train, you’ll have the luxury of travelling with your pet free of charge, provided it is in good health, clean, quiet, 10 kg or under, and kept in an appropriate carrier (which must not exceed 60x35x35cm).
For more information, please see the Comboios de Portugal website here.
It is possible to travel with a bicycle on Comboios de Portugal trains, and there is no extra cost for this!
Each customer can take one bike or scooter, and they are only allowed on the permitted services and carriages.
For more information, please see Comboios de Portugal's website here.
Comboios de Portugal has been recognized internationally for meeting social responsibility and sustainable performance standards set by Oekom, making it one of the best in the transport sector.
To minimize its carbon footprint, CP has invested in modern trains with low fuel consumption to replace its old fuel-guzzling train models and has been supporting a number of conservation efforts!
- You can read more about CP’s sustainability initiatives on their website here.
Booking with a Comboios de Portugal discount card on Omio is not possible at the moment.
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