• Can a price change occur before booking my ticket?

    Our system is designed to retrieve and compare ticket prices from over 350 travel companies worldwide in real-time. Because ticket prices and availability can be updated at any moment, this can result in a price change whilst booking with Omio.

    If a price change happens, you will be notified before the booking is confirmed and before any payment is made. As the prices are set and updated by the travel companies themselves, we do not have any the possibility to alter the prices shown.

  • I need help with my ticket - who should I contact?

    If you booked via Omio and received a confirmation email from us, our customer service team are happy to help—click here to get in touch.

    If you were redirected to a travel company website to complete your booking, you will need to contact them for any post-booking assistance.

    Some of travel companies we work with prefer to handle customer service themselves. In these instances, you will therefore need to contact them for help with your booking. All the contact details you need are printed on your ticket.

Ticket Support

Our system is designed to retrieve and compare ticket prices from over 350 travel companies worldwide in real-time. Because ticket prices and availability can be updated at any moment, this can result in a price change whilst booking with Omio.

If a price change happens, you will be notified before the booking is confirmed and before any payment is made. As the prices are set and updated by the travel companies themselves, we do not have any the possibility to alter the prices shown.

If you booked via Omio and received a confirmation email from us, our customer service team are happy to help—click here to get in touch.

If you were redirected to a travel company website to complete your booking, you will need to contact them for any post-booking assistance.

Some of travel companies we work with prefer to handle customer service themselves. In these instances, you will therefore need to contact them for help with your booking. All the contact details you need are printed on your ticket.